Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Henderson

Seymour,IN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated to learn new things and grow as a person. Taking anything I learn to help with the next chapter in my life, to make it a better world for myself and anyone else I get the chance to talk to or help in any way I can. Supportive individual with extensive application engagement and dedicated service skills. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Brings a proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions that meet clients' needs. Organized and strategic Scheduling Clerk with experience in managing complex schedules, coordinating appointments and meetings, and ensuring optimal office workflow. Strengths include strong communication skills, adaptability to diverse scheduling software, and conflict resolution abilities. Have consistently streamlined processes for improved efficiency and productivity in previous roles. Known for bringing a proactive approach to task prioritization, time management, and organizational standards. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Floater

ILCCM
Seymour, IN
06.2024 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Provided administrative support to various departments within the organization.
  • Performed clerical duties such as filing, photocopying, scanning documents, faxing correspondence.
  • Organized and maintained office supplies inventory for multiple locations.
  • Maintained electronic databases with accurate up-to-date information on staff members or customers.
  • Managed calendars for multiple executives including scheduling meetings and appointments.
  • Ensured that all safety regulations were followed within designated areas of responsibility.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.

Medical Receptionist

Schneck Medical Center
Seymour, IN
07.2023 - 04.2024
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Eligibility Assistant

Division Of Family Resources
Seymour, IN
12.2022 - 03.2023
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Assisted clients with completion of applications and paperwork.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
  • Reviewed applications for different aid programs and determined the qualification criteria for individuals.

Registered Behavior Technician

Unlocking The Spectrum
Seymour, IN
04.2022 - 11.2022
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
  • Applied proven strategies to positively affect client behaviors.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Completed daily client rounds and tracked client movements.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Participated in continuing education and in-service training to advance skills.

Lead Teacher

Immanuel Lutheran Child Care
Seymour, IN
01.2019 - 04.2022
  • Organized activities to promote physical, mental and social development of each child.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Evaluated and improved classroom environment to promote ultimate learning experiences.
  • Involved parents in student learning to increase family interaction and student support.
  • Mentored other educators by delivering insight, positive feedback and constructive criticism.
  • Assisting with meal time, bathroom, and other daily living things.

Education

High School Diploma -

Jennings County High School
North Vernon, IN
05.2014

Skills

  • Behavior Observation
  • Critical Thinking
  • Adaptability and Flexibility
  • Active Listening
  • Microsoft Office
  • Positive and Negative Reinforcements
  • ABA Techniques
  • Data Collection
  • Decision Making
  • Clinical Documentation
  • HIPAA Requirements
  • Organization
  • Patients
  • Trustworthy
  • Resource information
  • Effective communication skills
  • Program knowledge
  • Proficiency in IEEDS
  • Applicant engagement
  • Documentation and paperwork
  • Excellent Communication
  • Clerical Support
  • Flexible and Adaptable
  • Dependable and Responsible
  • Schedule Management

Certification

  • Certified Nursing Assistant
  • CPR
  • First Aid
  • Registered Behavior Technician (RBT)

Timeline

Office Floater

ILCCM
06.2024 - Current

Medical Receptionist

Schneck Medical Center
07.2023 - 04.2024

Eligibility Assistant

Division Of Family Resources
12.2022 - 03.2023

Registered Behavior Technician

Unlocking The Spectrum
04.2022 - 11.2022

Lead Teacher

Immanuel Lutheran Child Care
01.2019 - 04.2022

High School Diploma -

Jennings County High School

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Kelsey Henderson