Kelsey Henderson
Houston,TX
Summary
An articulate professional with strong customer service, communication skills, Analytic, and childcare experience. Experience in maximizing excellent customer experience while maximizing productivity. A great listener, team player, and motivator flourishes in a working climate with positive attitudes and an optimistic spirit. Experience with problem-solving and using the skill of empathy when interacting with customers and co-workers.
Professional educator with comprehensive experience in curriculum development and classroom management. Known for ability to inspire students and foster collaborative learning environments. Adaptable and reliable team player with strong communication and organizational skills.
Overview
2026
2026
years of professional experience
Work History
Human Resource Coordinator
Six Flags
03.2025 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Quality Assurance Auditor
YMCA International
01.2024 - 02.2025
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Determined correct procedures for inspection and review to standardized audit processes.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Gathered and reviewed current data to determine areas in need of improvement.
- Reviewed work instructions and production strategies to verify compliance with established standards.
Camp Lead/ Counselor
YMCA
01.2016 - 01.2024
- While working at the YMCA, I have thrived under many roles under the Before/After School Department (Counselor), Summer Camp (Counselor/ Camp Lead) and Child Watch (Counselor/Lead)
- All of which maintained the care and well-being of children and ensuring a fun experience for them
- While ensuring the care and safety of children, I also obtained other additional tasks such as maintaining children's files, and all information on files are correct or updated
- Keeping in constant communication with parents to maintain registrations and enrollment
- Mentored junior counselors, sharing expertise in therapeutic interventions and best practices within the field.
- Developed and implemented individualized treatment plans for clients.
- Managed caseloads effectively, ensuring timely documentation and communication with clients and team members.
- Enhanced client well-being by implementing individualized treatment plans and providing emotional support.
- Navigated challenging conversations with empathy and respect, helping clients process difficult emotions safely.
Customer Service Advocate
Cigna
01.2021 - 01.2023
- Provide quality customer service to recipients ensuring they are educated and notified of their benefits and services covered under their Medicare
- Helping to ensure that customers are aware of how their Medicare and Medicare supplements work together to provide them with their coverage. Along assisting with billing inquiries and claim disputes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Lead Teacher
Kiddie Academy
- Provide quality childcare to various ages, ensuring safety and facilitating structured play and educational Activities in accordance with state requirements and company policies
- Duties include implementation of Kiddie Academy curriculum, facilitate formal/informal play within the center and outdoors, listen and coach the children as behavioral issues occur, teach basic Spanish, distribute snacks and set-up/ breakdown activity centers
- Kept positive relationships with children, parents, school personnel and staff
- Created and implemented successful art programs
- Cross trained in other age groups (infants-10 years) and kitchen
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Lead Teacher
Little Scholars Academy
01.2018 - 01.2019
- Provide quality childcare to various ages, ensuring safety and facilitating structured play and educational Activities in accordance with state requirements and company policies
- Cross trained in other age groups (infants-10 years)
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Sales Lead/ Manager
Gymboree
01.2015 - 01.2017
- Demonstrated the company's core belief of 'respect for customers, respect for the brand, and respect for each other.
- Opened and closed the store
- Ensured the atmosphere matched the quality product by making sure the store was clean, maintained visual standards and aided in preventing loss by securing cash, product, and company assets
- Exceeded average sales quota for reward program (95% sales rate)
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly.
Team Member
Kirkland
01.2014 - 01.2015
- Responding to customer inquiries and accurately recording sales with an upbeat positive attitude
- Duties included assisting with merchandising, stocking, pricing, and keeping the store organized
- Learning the fundamentals of excellent customer service and sales
- Developed communication, critical thinking, and collaboration skills
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts - Social Science /Psychology
University of Houston
Houston, TXHigh School Diploma -
George Washington Carver Magnet School
Houston, TXAssociate of Arts -
Lonestar College
Houston, TXSkills
- Workforce Management Expertise
- New Hire Orientation
- Data Entry Precision
- Policy development
- Customer Engagement Strategies
- Efficient Data Management
- Quality Assurance in Compliance
- Effective communication
- Training Coordination
- Project Management Coordination
- Child Growth Expertise
- Classroom management
Timeline
Human Resource Coordinator
Six Flags
03.2025 - Current
Quality Assurance Auditor
YMCA International
01.2024 - 02.2025
Customer Service Advocate
Cigna
01.2021 - 01.2023
Lead Teacher
Little Scholars Academy
01.2018 - 01.2019
Camp Lead/ Counselor
YMCA
01.2016 - 01.2024
Sales Lead/ Manager
Gymboree
01.2015 - 01.2017
Team Member
Kirkland
01.2014 - 01.2015
Lead Teacher
Kiddie Academy
Bachelor of Arts - Social Science /Psychology
University of Houston
High School Diploma -
George Washington Carver Magnet School
Associate of Arts -
Lonestar College
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