Kelsey Hensley
Lafayette
Summary
Dynamic professional with a strong background in customer operations at Milky Way Restaurant, excelling in customer service and problem resolution. Proficient in AutoCAD and skilled in time management, I consistently enhance operational efficiency and ensure high-quality outcomes. Committed to delivering exceptional results while fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Customer Operations
Milky Way Restaurant
Frankfort
03.2023 - Current
- Managed customer inquiries and suggestions with professionalism and courtesy.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled daily cash transactions accurately.
- Prepared ingredients and food following strict safety and cleanliness standards.
- Oversaw inventory management of dry goods to maintain optimal stock levels.
Batch Plant Operator
Custom Building Products Inc.
Frankfort
09.2018 - 08.2022
- Established batch setups per specifications for admixtures.
- Scheduled filling operations for aggregate bunkers and cement silos.
- Monitored compliance with plant procedures, safety standards, and sanitation regulations.
- Managed machine systems through control board reading reviews.
- Conducted inspections of operating units, including towers and storage tanks, to improve efficiency.
- Executed emergency equipment shutdowns following established protocols.
Mechanical Drafter
Durkin & Villalta Partners Engineering
Indianapolis
02.2014 - 05.2016
- Computed scaling, specification details and other factors with strong mathematical abilities.
- Built 3D models with AutoCAD 2015 to outline machinery designs for production teams.
- Incorporated text comments and instructions to finalize drawings and guide installers or production staff.
- Highlighted functional relationships between components using high-quality angle, orthographic and schematic views.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Sketched outline designs and used CAD programs to create detailed design and specifications.
Education
Drafting & Design Technology - Associate Of Applied Science
ITT Technical Institute
Indianapolis, IN09.2014
Skills
- Sheet metal fabrication
- Computer operation
- AutoCAD and Revit
- Time management
- Basic mathematics
- Customer service and support
- Hand tool proficiency
- Microsoft Office Suite
- Excel expertise
- Quality control and defect detection
- Numeracy skills
- Communication skills
- Schematic interpretation
- Mechanical knowledge
- Blueprint reading
- SolidWorks proficiency
- Data entry skills
- Physical strength and lifting
Accomplishments
ITT Technical Institute Honors Graduate
Timeline
Customer Operations
Milky Way Restaurant
03.2023 - Current
Batch Plant Operator
Custom Building Products Inc.
09.2018 - 08.2022
Mechanical Drafter
Durkin & Villalta Partners Engineering
02.2014 - 05.2016
Drafting & Design Technology - Associate Of Applied Science
ITT Technical Institute