Kelsey Herren
Marion,IA
Summary
Proactive Quality Control Inspector and Ready Mix Dispatcher/Assistant Plant Manager with extensive experience in product inspection, materials testing, and fleet coordination. Skilled in identifying defects, maintaining compliance, and resolving conflicts. Bringing strong problem-solving abilities and dedication to improving quality and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Dakota Red
04.2020 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Ready Mix Dispatcher/Assistant Plant Manager
Dakota Red
02.2018 - 04.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Ready Mix Driver
Hawkeye Ready Mix
03.2008 - 02.2018
- Enhanced customer satisfaction by delivering ready mix concrete promptly and accurately.
- Managed accurate recordkeeping for trip logs, fuel receipts, inspection reports, and other relevant documentation.
- Demonstrated exceptional problem-solving skills while handling unexpected delays or complications during deliveries.
- Reduced downtime during deliveries with timely equipment maintenance and proactive troubleshooting.
- Provided exceptional customer service by addressing any inquiries or concerns regarding ready mix products.
Education
High School Diploma -
Geneseo High School
Geneseo, IL06.2005
Skills
- Quality Control
- Product Inspection
- Defect Identification
- Materials Testing
- Production experience
- Reporting and analysis
- Equipment Calibration
- Employee Supervision
Certification
ACI Certified
DOT Aggregate Certified
PCC 1 & 2 Certified
Timeline
Quality Control Inspector
Dakota Red
04.2020 - Current
Ready Mix Dispatcher/Assistant Plant Manager
Dakota Red
02.2018 - 04.2020
Ready Mix Driver
Hawkeye Ready Mix
03.2008 - 02.2018
High School Diploma -
Geneseo High School
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