Kelsey Hicks
Evansville,IN
Summary
I am energetic and motivated with a highly organized nature and skills in balancing needs of clients in both personal and professional capacities. I am a quick learner who is very flexible and dedicated to my work, and I am very eager and enthusiastic about gaining more experience across a variety of fields. I have experience being a focused professional with proven ability to assess patient condition, develop and implement treatment plans, and evaluate outcomes. I am highly organized, detail-oriented, and am capable of working independently or as part of team.
Overview
9
9
years of professional experience
Work History
Twitch Streamer
Twitch
Remote (From Home)
05.2019 - Current
- Enhanced audience growth by collaborating with other Twitch streamers and participating in networking events.
- Streamlined communication between viewers by utilizing Discord servers for announcements, discussions, and feedback collection.
- Ensured smooth streaming sessions by maintaining up-to-date technical equipment and resolving any issues promptly.
- Increased viewer engagement by consistently creating entertaining and interactive content.
- Generated revenue through various monetization strategies, including subscriptions, donations, and merchandise sales.
- Developed a loyal community of followers through consistent streaming schedules and genuine interactions.
- Fostered an inclusive streaming environment that welcomed diverse audiences from different backgrounds.
Senior Game Advisor (Shift Leader)
GameStop
Evansville, IN
03.2023 - 12.2023
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
- Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
- Contributed to a cohesive team atmosphere by maintaining open communication channels with colleagues and promoting a positive work culture.
- Increased store revenue through upselling techniques and promoting add-on products.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
- Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
- Monitored loss prevention efforts within the store, reducing instances of theft or vandalism.
- Resolved customer issues promptly, demonstrating professionalism and empathy in all interactions.
Keyholder Manager
Hot Topic
Bloomington, IN
04.2020 - 03.2021
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
- Liaised with corporate headquarters regarding updates on business objectives or changes in retail industry trends affecting our store.
- Implemented loss prevention measures to minimize shrinkage and protect company assets.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
Physical Therapist
Osmon Chiropractic Center
Bloomington, IN
06.2019 - 08.2020
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
- Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Promoted patient autonomy by teaching self-management techniques for chronic pain conditions.
- Recorded patient prognosis, treatment and responses into reports and patient charts.
- Monitored patient progress and adjusted treatment plans accordingly.
- Administered therapeutic treatments to ease pain and facilitate healing of injuries.
- Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.
- Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
- Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care.
Assistant Manager
Family Video
Evansville, IN And Bloomington, IN
05.2015 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Bachelor of Science - Psychology
Indiana University Bloomington
Bloomington, IN05.2019
Skills
- Engaging personality
- Patient Relations
- Treatment Planning
- Case Management
- Strong Communication Skills
- Exceptional customer service
- Medical Records Management
- Physical examination
- Team Leadership
- Direct Patient Care
- Complex Problem-Solving
- Time Management
Timeline
Senior Game Advisor (Shift Leader)
GameStop
03.2023 - 12.2023
Keyholder Manager
Hot Topic
04.2020 - 03.2021
Physical Therapist
Osmon Chiropractic Center
06.2019 - 08.2020
Twitch Streamer
Twitch
05.2019 - Current
Assistant Manager
Family Video
05.2015 - 04.2019
Bachelor of Science - Psychology
Indiana University Bloomington