Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Hicks

Evansville,IN

Summary

I am energetic and motivated with a highly organized nature and skills in balancing needs of clients in both personal and professional capacities. I am a quick learner who is very flexible and dedicated to my work, and I am very eager and enthusiastic about gaining more experience across a variety of fields. I have experience being a focused professional with proven ability to assess patient condition, develop and implement treatment plans, and evaluate outcomes. I am highly organized, detail-oriented, and am capable of working independently or as part of team.

Overview

9
9
years of professional experience

Work History

Twitch Streamer

Twitch
05.2019 - Current
  • Enhanced audience growth by collaborating with other Twitch streamers and participating in networking events.
  • Streamlined communication between viewers by utilizing Discord servers for announcements, discussions, and feedback collection.
  • Ensured smooth streaming sessions by maintaining up-to-date technical equipment and resolving any issues promptly.
  • Increased viewer engagement by consistently creating entertaining and interactive content.
  • Generated revenue through various monetization strategies, including subscriptions, donations, and merchandise sales.
  • Developed a loyal community of followers through consistent streaming schedules and genuine interactions.
  • Fostered an inclusive streaming environment that welcomed diverse audiences from different backgrounds.

Senior Game Advisor (Shift Leader)

GameStop
03.2023 - 12.2023
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
  • Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
  • Contributed to a cohesive team atmosphere by maintaining open communication channels with colleagues and promoting a positive work culture.
  • Increased store revenue through upselling techniques and promoting add-on products.
  • Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
  • Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
  • Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
  • Monitored loss prevention efforts within the store, reducing instances of theft or vandalism.
  • Resolved customer issues promptly, demonstrating professionalism and empathy in all interactions.

Keyholder Manager

Hot Topic
04.2020 - 03.2021
  • Accepted and processed customer returns.
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
  • Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
  • Liaised with corporate headquarters regarding updates on business objectives or changes in retail industry trends affecting our store.
  • Implemented loss prevention measures to minimize shrinkage and protect company assets.
  • Mentored junior employees by sharing knowledge about best practices in retail management.
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.

Physical Therapist

Osmon Chiropractic Center
06.2019 - 08.2020
  • Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
  • Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
  • Managed high-volume caseload and organized daily schedules of assistants and patients.
  • Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
  • Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
  • Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Improved patient mobility by developing personalized treatment plans and monitoring progress.
  • Adapted therapy sessions and exercises according to patient progress and limitations.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Promoted patient autonomy by teaching self-management techniques for chronic pain conditions.
  • Recorded patient prognosis, treatment and responses into reports and patient charts.
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Administered therapeutic treatments to ease pain and facilitate healing of injuries.
  • Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.
  • Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
  • Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
  • Trained new physical therapists and physical therapy assistants regarding policies and standards of care.

Assistant Manager

Family Video
05.2015 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Bachelor of Science - Psychology

Indiana University Bloomington
Bloomington, IN
05.2019

Skills

  • Engaging personality
  • Patient Relations
  • Treatment Planning
  • Case Management
  • Strong Communication Skills
  • Exceptional customer service
  • Medical Records Management
  • Physical examination
  • Team Leadership
  • Direct Patient Care
  • Complex Problem-Solving
  • Time Management

Timeline

Senior Game Advisor (Shift Leader)

GameStop
03.2023 - 12.2023

Keyholder Manager

Hot Topic
04.2020 - 03.2021

Physical Therapist

Osmon Chiropractic Center
06.2019 - 08.2020

Twitch Streamer

Twitch
05.2019 - Current

Assistant Manager

Family Video
05.2015 - 04.2019

Bachelor of Science - Psychology

Indiana University Bloomington

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Kelsey Hicks