Kelsey Hindert
Springfield,IL
Summary
Office Administrator with 11 years of experience prioritizing multiple tasks requiring prompt solutions. Problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
Work History
Office Administrator
University Of Illinois Springfield
09.2023 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Legal Secretary
Barber, Segatto, Hoffee, Wilk & Cate, LLP
09.2021 - 09.2023
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Patient Service Representative
Springfield Clinic
06.2020 - 09.2021
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Personal Banker
Marine Bank
11.2017 - 09.2020
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
Patient Service Representative
Hospitals Sisters Health System
07.2019 - 06.2020
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Assistant Front End Manager
Menards
01.2013 - 10.2017
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
Server
Mario's
11.2012 - 03.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree -
Southern Illinois University Edwardsville
Edwardsville, ILHigh School Diploma -
Riverton High School
Riverton, IL05.2011
Skills
- Workforce Management
- Expense Reporting
- Staff Management
- Database Entry
- Spreadsheet Development
- Travel Coordination
- Administrative Support
- Office Supply Management
- Word Processing
- Telephone Reception
- Meeting Coordination
- File Maintenance
- Document Scanning
- Scheduling
- Customer Engagement
- Mail Handling
- Event Coordination
- Supply Inventory
- Business Correspondence
- Typing 72 Words Per Minute
Timeline
Office Administrator
University Of Illinois Springfield
09.2023 - Current
Legal Secretary
Barber, Segatto, Hoffee, Wilk & Cate, LLP
09.2021 - 09.2023
Patient Service Representative
Springfield Clinic
06.2020 - 09.2021
Patient Service Representative
Hospitals Sisters Health System
07.2019 - 06.2020
Personal Banker
Marine Bank
11.2017 - 09.2020
Assistant Front End Manager
Menards
01.2013 - 10.2017
Server
Mario's
11.2012 - 03.2013
No Degree -
Southern Illinois University Edwardsville
High School Diploma -
Riverton High School
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