Kelsey Hogg
Boise,ID
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/ Front of House
Caffeina (formally Known as Big City Coffee)
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista/ Manager
The Human Bean
12.2021 - 03.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Monitored performance metrics, identifying areas for improvement and implementing changes that resulted in increased customer satisfaction and operational efficiency.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Lucky Perk Coffee
Lucky Perk Coffee
09.2021 - 11.2021
- Collaborated with other team members to ensure timely completion of tasks, resulting in a smooth workflow during peak hours.
- Boosted sales during slow periods by engaging with customers, offering product samples, and showcasing the unique appeal of specialty beverages.
- Delivered accurate product knowledge to customers, guiding them towards suitable beverages based on their preferences or dietary requirements.
- Assisted baristas with coffee preparation, streamlining the drink-making process for quicker service.
- Provided excellent customer service with a genuine smile, creating a welcoming atmosphere that encouraged repeat business.
- Increased store efficiency by maintaining cleanliness and organization of workspaces, ensuring all equipment was in working order.
Customer Service
Weiser Classic Candy
09.2019 - 08.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to strict hygiene practices when handling food and drink, ensuring a safe dining environment for all guests.
- Maintained a professional demeanor while promptly addressing guest concerns, resulting in positive feedback from patrons.
- Conducted daily inventory checks of linens, silverware, glassware, and other supplies necessary for smooth front-of-house operations.
- Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Exhibited exceptional multitasking abilities during peak hours, maintaining high levels of organization despite increased demands on time.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Wait Staff Member
Idaho Pizza
05.2019 - 08.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Education
No Degree - Real Estate
Idaho Real Estate
Online12.2023
High School Diploma -
Weiser High School
690 IndianHead Rd 8367205.2019
Skills
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Cleanliness
Exceptional customer service
Team Leadership
Adaptive and creative
Espresso machine operation
Excellent memory
Safe Food Handling Practices
POS Systems
Menu Memorization
Certification
- Idaho Real Estate
Timeline
Barista/ Front of House
Caffeina (formally Known as Big City Coffee)
04.2023 - Current
Barista/ Manager
The Human Bean
12.2021 - 03.2023
Lucky Perk Coffee
Lucky Perk Coffee
09.2021 - 11.2021
Customer Service
Weiser Classic Candy
09.2019 - 08.2020
Wait Staff Member
Idaho Pizza
05.2019 - 08.2019
- Idaho Real Estate
No Degree - Real Estate
Idaho Real Estate
High School Diploma -
Weiser High School
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