Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelsey Holland

Layton,UT
Kelsey Holland

Summary

Proven Process Server at Court Ops, adept in legal correspondence and maintaining confidentiality, I leveraged strong ethics and database searching skills to achieve an impressive success rate in locating individuals. My background in customer-centric roles has honed my ability to build relationships and effectively communicate, ensuring high standards of service and team collaboration.

Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.

Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.

Overview

9
years of professional experience

Work History

Internal Revenue Service, IRS

Data Entry Clerk
01.2025 - 06.2025

Job overview

  • Entered and updated data in company database with high accuracy and attention to detail.
  • Reviewed and verified source documents for completeness and accuracy before data entry.
  • Assisted in developing streamlined processes for efficient data management and retrieval.
  • Collaborated with team members to resolve discrepancies in data entries effectively.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Court Ops

Process Server
06.2022 - 01.2023

Job overview

  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.
  • Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
  • Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
  • Optimized route planning to maximize productivity while minimizing travel time between service locations.
  • Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.

Connextion Point

Insurance Agent
04.2019 - 09.2019

Job overview

  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

JCPenney

Cashier
08.2017 - 11.2017

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Wasatch Wok

Waitress
01.2016 - 10.2017

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Canyon Heights
Kaysville, UT

High School Diploma
01.2020

University Overview

Skills

  • Strong Ethics
  • Flexibility
  • Legal Correspondence
  • Legal knowledge
  • Database Searching
  • Court paper serving
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and Teamwork
  • Multitasking Abilities
  • Reliability
  • Effective Multitasking
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Creative and Critical Thinking
  • Decision-Making
  • Relationship Building
  • Self Motivation
  • Document filing
  • Professionalism
  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Data accuracy
  • Accuracy and attention to detail
  • Fast typing speed
  • Customer Service-oriented

Timeline

Data Entry Clerk
Internal Revenue Service, IRS
01.2025 - 06.2025
Process Server
Court Ops
06.2022 - 01.2023
Insurance Agent
Connextion Point
04.2019 - 09.2019
Cashier
JCPenney
08.2017 - 11.2017
Waitress
Wasatch Wok
01.2016 - 10.2017
Canyon Heights
High School Diploma