Kelsey Hoover
Girard,OH
Summary
Experienced Quality Manager with proven background in overseeing quality assurance departments, developing effective strategies, and implementing robust quality control programs. Showcases strong leadership skills, adept at fostering team collaboration and instilling a culture of continuous improvement. Notable impact includes improving product quality, outstanding audit results, and reducing operational inefficiencies.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Manager of Quality
CSL Plasma
Warren, OH
09.2021 - Current
- Represented the company in both internal and external audits by demonstrating the effectiveness of the quality management system.
- Managed team of quality specialists responsible for ensuring product safety and reliability, as well as the heath and safety of donors.
- Utilized Veeva systems to record and track deviations and CAPA actions to ensure that appropriate corrective action and/or retraining was initiated, implemented and effective with center staff.
- Ensured that all center operations adhered strictly to Current Good Manufacturing Practices and GxP guidelines.
- Participated in a continuous improvement program focused on process optimization and cost reduction initiatives within the company.
- Maintained inspection readiness by ensuring compliance with FDA, GHA (EU), CLIA, and company standards.
- Kept pace with evolving Standard Operating Procedures to ensure adherence to compliance standards.
- Hosted area-wide conference calls to support members of the fleet in regards to Veeva QMS and Deviation Management.
Store Manager
The Avenue
Niles, OH
03.2010 - 06.2019
- Scheduling of employees, management of daily store operations, and overseeing completion of quarterly audit preparations.
- Preparing for corporate audits by ensuring all documentation is accurate and organized, and keeping the store visit ready at all times.
- Monthly execution of store-wide floor sets and weekly processing and placement of stock on the sales floor, following current merchandising standards and guidelines.
- Joining and hosting monthly conference calls to stay up to date on company guidelines, regulations, and current events.
Education
Some College (No Degree) - English
Kent State University
Kent, OHSkills
- Deviation management
- Quality management systems
- Regulatory compliance
- Performance monitoring
- Effective communication
- Problem-solving
- Quality systems review
- Extensive experience with MS Office, Excel, Teams, and Veeva systems
Certification
- ASQ-CQIA
- Six Sigma White Belt
References
References available upon request.
Timeline
Manager of Quality
CSL Plasma
09.2021 - Current
Store Manager
The Avenue
03.2010 - 06.2019
Some College (No Degree) - English
Kent State University
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