Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Hope Kotal

Bowersville,US

Summary

Detail-oriented and knowledgeable Chriopractic Therapy Assistant with strong multitasking and organizational skills who can complete patient-facing and office-based tasks. Individual who is astute and intuitive while maintaining a calm demeanor. Highly skilled in assisting doctors with a variety of procedures, as well as cleaning and restocking treatment areas and maintaining the highest levels of safety. Highly organized and a skilled communicator with patients, families, and healthcare professionals. Chiropractic Therapy Assistant with strong customer service skills who can greet patients, schedule appointments, and prepare patient charts. Providing expert coordination of staff and communication with patients. Long-term goals are important to me, and I'm committed to achieving them. Have proudly maintained a highly productive, efficient, and quality-driven environment at all times. With an organized, service-oriented, and analytical nature, excellent verbal and written communication skills are a must. Pleasant Chiropractic Assistant with a strong desire to help people improve their physical health and well-being. Dedicated to learning, growing, and succeeding. Accurate recordkeeping and clear communication skills are key to streamlining patient flow. Comfortable with patients and able to provide excellent individualized care. Professional with a strong track record, clinical skills, and a thorough understanding of utilization review. Invoicing, payment processing, and account reconciliation are all skills that you should have. Qualified daily living activity assistant. Strong presentation skills. Neurology awareness. Medical terminology. Small Group Instruction. Patient information maintenance. Information collection. Patient scheduling. Monitoring patient progress. Data collection and management. Patient-focused care. Academic advising. Analytical thinking. Patient and family advocacy. Insurance claims. Clinical instruction. Business Strategy. Payment collection. Medical office administration. Appointment scheduling. Patient Assessments. Planning and development. Records maintenance. Charting. Medical billing. Completing insurance forms. Clerical writing. Medical transcription. Medical records management. Patient evaluation. Data entry. Massage therapies. As well as working for KBA as a CSR I have Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Key Benefit Administrators
Fort Mill, SC
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.

Chiropractic Therapy Assistant

Erickson Chiropractic & Wellness
Athens, GA, US
10.2021 - Current
  • Administered job knowledge assessments and competency testing for certification-level training
  • Was in charge of all sensitive personnel files, as well as license and CPR compliance records
  • Contacted insurance companies to find out if my patients were covered and sent invoices for the services I provided
  • Helped visitors check in on time by greeting them and establishing the purpose of their visit
  • Devised a strategy for achieving operational goals and objectives
  • Double-checked important patient data like name, DOB, and address before entering it into the patient management system
  • Cleaned the exam and therapy rooms and emptied the laundry bins of used linens
  • Data entry skills that are both efficient and accurate
  • I've shown that I can lead and motivate excellent healthcare teams
  • Games, crafts, cooking, music, reading, and other activities were used to engage patients
  • Was in charge of orienting and training new employees on proper procedures and policies
  • Worked as a liaison between patients and physicians to ensure that patients understood treatment plans
  • Used ClinicDR to enter patient data into the office's computer system and double-checked everything for accuracy
  • Assisted doctors with non-invasive procedures
  • Worked closely with the management team to make necessary improvements and meet the needs of the residents
  • Gathered all relevant information and calculations to assist the physician in interpreting the results
  • Was in charge of ordering and reading x-rays, MRIs, ultrasounds, among other things
  • Did clerical work like word processing, data entry, phone answering, and filing
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Used Clinic DR to collect and process co-payments and out-of-pocket expenses
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate

Secretary

Peach State Auto Parts and Recycling
Canon, GA, US
08.2018 - 11.2020
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Entered personal data into Scrap Dragon system and updated customer contacts, Name and address information to keep records current
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information
  • Incoming calls were answered, requests were processed, and messages were relayed to the appropriate personnel
  • Provide support to the directors

Scale House Clerk

Scrap Out Recycling, LLC
Royston, GA, US
11.2017 - 08.2018
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Had an excellent attendance record and was always on time for work
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
  • Answered calls to help customers with their questions and concerns

Cashier/Server

Cracker Barrel Old Country Store
Lavonia, GA, US
06.2016 - 08.2018
  • Restocked silverware, napkins, and items in restaurant environments
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
  • Provided assistance to visitors by quickly resolving their questions and concerns
  • Answered questions and to go orders for call-in customers
  • Kept the restaurant looking presentable by closely monitoring and meeting the needs of customers and team members
  • Checked orders for accuracy and delivered food to dine-in, carry-out, and curbside customers
  • By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals
  • Checked customer prices and processed sales by scanning barcodes
  • Ensured that customers and team members were safe by responding quickly and efficiently to spills and biological concerns

Cashier

Home Depot
Hartwell, GA, US
03.2013 - 10.2014
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
  • Helped customers get discounts by verifying the validity of coupons and applying credits to orders
  • Communicate with management in a clear and concise manner
  • Processed credit cards, checks, gift cards and coupons
  • Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly
  • Help customers by guiding them and answering their questions
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
  • Adheres to procedures, rules, and regulations to ensure a safe and clean working environment
  • Examined transactions to resolve differences between accounting information and cash drawer information
  • Help customers by providing information and resolving any issues they may have
  • Consistently met sales goals with excellent interpersonal communication skills and upselling expertise
  • Promptly and professionally responded to general inquiries from members, staff, and clients

Education

Emergency Medical Technology -

North Georgia Technical College
Clarkesville, GA

Chriopractic Therapy Assistant -

Erickson Chiropractic & Wellness
Athens, GA
10.2024

High School -

Madison County High School
Danielsville, GA
01.2012

Skills

  • Qualified daily living activity assistant
  • Strong presentation skills
  • Neurology awareness
  • Medical terminology
  • Small Group Instruction
  • Patient information maintenance
  • Information collection
  • Patient scheduling
  • Monitoring patient progress
  • Data collection and management
  • Patient-focused care
  • Academic advising
  • Analytical thinking
  • Patient and family advocacy
  • Insurance claims
  • Clinical instruction
  • Business Strategy
  • Payment collection
  • Medical office administration
  • Appointment scheduling
  • Patient Assessments
  • Planning and development

Certification

  • First Aid/CPR Certified
  • Massage Therapy Certified
  • Chiropractic Therapy

Timeline

Customer Service Representative

Key Benefit Administrators
05.2023 - Current

Chiropractic Therapy Assistant

Erickson Chiropractic & Wellness
10.2021 - Current

Secretary

Peach State Auto Parts and Recycling
08.2018 - 11.2020

Scale House Clerk

Scrap Out Recycling, LLC
11.2017 - 08.2018

Cashier/Server

Cracker Barrel Old Country Store
06.2016 - 08.2018

Cashier

Home Depot
03.2013 - 10.2014

Emergency Medical Technology -

North Georgia Technical College

Chriopractic Therapy Assistant -

Erickson Chiropractic & Wellness

High School -

Madison County High School
Kelsey Hope Kotal