Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Hudson

Haslet,TX

Summary

Enthusiastic, self-driven and customer focused engineering professional, adept in strategic planning and problem-solving. Nine+ year record of delivering above the market and business results. A disciplined, strategic, and analytical problem solver who crafts unique solutions in complex situations by building dynamic-based relationships. Demonstrated leadership, effective project management, adaptability to new practices, and commonly use data analytics models and tools.

Overview

12
12
years of professional experience

Work History

Services Program Manager

Lenovo
04.2019 - Current
  • Conduct comprehensive ADP operational and financial program evaluations ($60M+), identifying areas for improvement and/or obstacles and recommending actionable solutions to cross-functional teams.
  • Optimize and manage a cost models for cost tape analysis, CPC sizing, and cost savings analysis on key business metrics, cost forecasting, and delivery channel cost comparisons to provide updates or resolve technical, financial, and operational concerns and/or business impacts cross various workgroups and stakeholders.
  • Complete data analysis by using dimensional data models and query techniques such as Power BI and Brio.
  • Manage AWSP repair compliance and continually improve compliance program efficiency by streamlining processes and implementing time-saving solutions to monitor 1M+ claims.
  • Deliver high-quality results by setting performance metrics and designing dashboards to monitor progress against targets.
  • Utilize data-driven decision-making approaches to optimize cost efficiencies and develop strategies on cost avoidance and cost savings initiatives.
  • Spearhead innovative problem-solving techniques that address challenges head-on, resulting in effective resolution measures.
  • Establish team KPI priorities, maintain schedules and monitor performance with the NA ISS Services Operations Team.
  • Establish strong relationships with key stakeholders, ensuring support for program initiatives.
  • Develop strategic plans, setting clear objectives and achievable milestones for the team.

Program Administrator

Flextronics
08.2018 - 04.2019
  • Successfully implemented initiatives to increase revenue and profitability for the billable Commercial depot business.
  • Collaborated with an external vendor as needed to execute projects efficiently within specified timelines successfully.
  • Managed the cost analysis and process improvement for the Commercial billable revenue and fixed costs, including data mining and analysis.
  • Developed strategic plans for upselling and cross-selling activity growth, identifying key areas for expansion and improvement based on industry trends and stakeholder feedback.
  • Streamlined the billable depot process by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
  • Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
  • Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
  • Continuously monitored progress toward stated goals, such as the Customer Focus Team Action Tracker, while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
  • Provided support for the Advanced Exchange Program by overseeing day-to-day operations and helping to develop continuous improvements on the overall process, to execute according to customer needs.
  • Responsible for all Commercial and Consumer Credit Card (Square) Billing monthly.
  • .Provided support for Customer Service billing questions and implementation of the FlexLink system.
  • Completed forecasting and financial analysis and presented on operational profits for the Commercial depot business.
  • Developed and implemented strategies to increase the acceptance rate by 50%+ on all Out-of-Warranty cases.
  • Decreased costs by more than $15k per month for Out-of-Warranty units coming into the depot.
  • Cultivated strong relationships with the partner in supporting administrative operation needs.

Technical Sales Representative

Texas Instruments
01.2015 - 01.2018
  • Identified achievable profitable account growth by examining and evaluating the overall semiconductor market for local worldwide account customers (Siemens, Lenovo, Qualcomm, Broadcom).
  • Grew revenue over 2x the market, generated year-on-year growth from 2016 to 2017 across two accounts, and gained share at an account base across enterprise and industrial segments .
  • Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
  • Managed and forecasted $16M+ of yearly revenue and maintained accountability for all customer needs and opportunities, supply chain, and current and future sources of revenue and backlog.
  • Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
  • Coordinated customized chip development for a key customer by helping with project scheduling/ timeframe alignments, contract administration, and design cycle alignment between TI and the customer during the ongoing lifecycle of the project.
  • Developed and optimized detailed and dynamic plans and reports for identifying customer projects across multiple accounts by combining and using analytical and technical skills.
  • Achieved customer differentiated solutions for their business and engineering needs by coordinating efforts across multiple internal expert resources within the business unit and field, and third parties.
  • Demonstrated account growth and potential by building business plans for customers contributing direct revenue to the company and customers who develop reference designs where revenue is all indirect to the company.
  • Drove design wins across multiple projects and opportunities by strategically identifying and assessing top opportunities and with utilizing strong negotiation skills.
  • Managed leading efforts for needed escalations to Product Line Managers when we need executive level support and engagement.
  • Coordinated strategic partnerships with director-level and senior management between customers and TI.
  • Advocated to align with worldwide account teams on all worldwide account opportunities.

Distribution Business Manager

Texas Instruments
08.2013 - 01.2015
  • Grew revenue by 2x the market and gained market share in the Northern OH and Western PA markets through managing local authorized distributors and developing a robust pipeline of sales opportunities.
  • Managed $12M+ yearly forecasts, quarterly business reviews, pricing, and technical demand creation for multiple markets for multi-faceted accounts, with one or multiple projects while overseeing day-to-day issues/concerns with the distribution teams.
  • Facilitated design reviews, factory visits, and product roadmaps between TI, local distribution, and customers.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Identified and managed potential sales growth with various customers in a range of different end equipments.
  • Generated 10% more design-ins and design-wins by organizing and arranging technical TI seminars for 200+ engineers.

Technical Sales Representative

Texas Instruments
03.2013 - 08.2013
  • Grew revenue and gained market share at targeted customer accounts.
  • Engaged small and medium industrial eccentric end-users to identify the best opportunities for growth in sales and market share.
  • Validated and prioritized which of the industrial specific accounts should have dedicated sales and applications resources.
  • Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
  • Leveraged TI’s business units and local resources to provide product and design support for each customer.

Technical Sales Associate

Texas Instruments
07.2012 - 03.2013
  • Utilized technical background while contributing from a multi-faceted business perspective in each rotation.
  • Developed key relationships while successfully completing each rotation; observed and learned the seven-step sales process.
  • Established lasting partnerships with key industry stakeholders through regular networking events and strategic collaboration initiatives.
  • Grew TI’s business profitably in the Pricing Rotation.

New College Graduate Recruiter

Texas Instruments
08.2012 - 01.2018
  • Recruited top new college graduate talent for the Sales & Marketing organization at local universities and national conferences.
  • Facilitated and hosted final interviews for sales and marketing rotational program candidates (Leadership Position)
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Education

MBA - General

Robert H. Smith School Of Business
College Park, MD
2019

Master of Science - Electrical Engineering

North Carolina Agricultural & Technical State Univ
Greensboro, NC
2012

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Process Improvement
  • Solution Development
  • Technical Understanding
  • Customer/Client Management
  • Cost Management
  • Revenue Growth
  • Cost Estimates & Budgets
  • Commitment to Continuous Policy & Procedure Improvement

Timeline

Services Program Manager

Lenovo
04.2019 - Current

Program Administrator

Flextronics
08.2018 - 04.2019

Technical Sales Representative

Texas Instruments
01.2015 - 01.2018

Distribution Business Manager

Texas Instruments
08.2013 - 01.2015

Technical Sales Representative

Texas Instruments
03.2013 - 08.2013

New College Graduate Recruiter

Texas Instruments
08.2012 - 01.2018

Technical Sales Associate

Texas Instruments
07.2012 - 03.2013

MBA - General

Robert H. Smith School Of Business

Master of Science - Electrical Engineering

North Carolina Agricultural & Technical State Univ

Similar Profiles

CREATE PROFILE
Kelsey Hudson