Kelsey Hurt
Smyrna,TN
Summary
Accomplished business owner known for fostering strong client relationships and implementing operational strategies that boost efficiency. Commitment to customer satisfaction and team collaboration has consistently driven positive outcomes.
Overview
10
10
years of professional experience
Work History
Cleaning Service Owner/Operator
kelsey Hurt
smyrna, TN
03.2022 - Current
- Maintained strong relationships with clients through exceptional customer service.
- Promoted business across social media platforms to enhance brand visibility and drive revenue.
- Developed strategic plans to boost profitability and operational efficiency.
- Collaborated with other owners on joint ventures to optimize resource utilization.
- Implemented strategies to elevate customer satisfaction and loyalty metrics.
- Engaged customers in conversation to accurately assess needs and requirements.
- Monitored progress through established budgets, plans, and performance metrics.
Certified Sales Represntative
Conduent Connect
Smyrna, Tennessee
09.2020 - 10.2021
- Managed customer inquiries and provided product information effectively.
- Collaborated with team members to create sales strategies and improve performance.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Forklift Operator
Wilson Sporting Goods
Mount Juliet, Tennessee
08.2019 - 09.2020
- Operated forklifts to transport materials efficiently within warehouse.
- Conducted regular safety inspections of forklift equipment for compliance.
- Collaborated with team members to optimize workflow at loading dock.
- Maintained accurate inventory records during material handling operations.
- Coordinated with supervisors to prioritize daily tasks and workflows.
- Transported materials to designated locations while documenting inventory changes.
- Utilized handheld scanners to ensure compliance with warehouse management system.
Office Manager
Kerri Conner
Smyrna, TN
05.2015 - 08.2019
- Developed and maintained filing systems for efficient document retrieval.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
High School Diploma -
James Madison University
Smyrna, TN04-2016
Skills
- Customer relationship management
- Strategic planning
- Operational efficiency
- Customer satisfaction
- Team collaboration
- Sales strategy
- Effective communication
- Time management
- Small business operations
Timeline
Cleaning Service Owner/Operator
kelsey Hurt
03.2022 - Current
Certified Sales Represntative
Conduent Connect
09.2020 - 10.2021
Forklift Operator
Wilson Sporting Goods
08.2019 - 09.2020
Office Manager
Kerri Conner
05.2015 - 08.2019
High School Diploma -
James Madison University