Kelsey Hutchins
Lancaster,OH
Summary
Dedicated healthcare professional with successful experience in fast-paced office and clinical settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Caregiver
Dalan and Starrit House Group Homes
10.2014 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Medical Assistant
FHP Internal Medicine
02.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor procedures, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Patient Care Associate
The James Cancer Hospital And Solove Research Institute
02.2021 - 04.2022
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
- Reduced patient anxiety through effective communication and active listening skills.
- Participated in continuing education opportunities to stay current on industry trends and further develop skills as a Patient Care Associate.
- Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.
STNA
MacIntosh Company
08.2018 - 08.2020
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
Server
Texas Roadhouse
04.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
STNA
Arbors At Carroll
07.2010 - 11.2016
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
Education
No Degree - Health Services Administration
Ohio University
Lancaster, OH01-2015
STNA -
Absolute Health Services
Columbus, OH07-2010
High School Diploma -
Berne Union High School
Sugar Grove, OH05-2009
Skills
- Verbal and written communication skills
- First aid and safety
- Compassionate communication
- Medical record-keeping
- Documentation
- Behavior redirection
- Proper phone etiquette
- Communication Skills
- Administer medication
- Problem-solving aptitude
- Time management abilities
- Adaptability
Timeline
Medical Assistant
FHP Internal Medicine
02.2023 - 02.2024
Patient Care Associate
The James Cancer Hospital And Solove Research Institute
02.2021 - 04.2022
STNA
MacIntosh Company
08.2018 - 08.2020
Server
Texas Roadhouse
04.2017 - 08.2018
Caregiver
Dalan and Starrit House Group Homes
10.2014 - Current
STNA
Arbors At Carroll
07.2010 - 11.2016
No Degree - Health Services Administration
Ohio University
STNA -
Absolute Health Services
High School Diploma -
Berne Union High School
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