Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Ibarra

Lake Geneva,WI

Summary

Accomplished Housekeeping Manager at The Geneva Inn, adept in supervising a team of 10 to enhance operational efficiency and guest satisfaction. Excelled in inventory management and staff training, significantly improving service delivery standards. Skilled in both department coordination and employee evaluations, ensuring compliance with health and safety regulations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Housekeeping Manager

The Geneva Inn
08.2024 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed staff of 10 housekeepers.

Market Staff

River Valley Ranch Master Association
04.2024 - 08.2024
  • Resolved logistical challenges swiftly to ensure timely delivery of orders while maintaining high-quality standards.
  • Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
  • Implemented merchandising initiatives for visually appealing product displays that attracted customers.
  • Ensured compliance with company policies, industry regulations, and safety standards throughout daily operations.
  • Streamlined inventory management, ensuring optimal stock levels and reduced waste.

Cleaning Technician

CleanMark
03.2024 - 08.2024
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Emptied trashcans and transported waste to collection areas.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.

Education

Leadership Development - Management

Gateway Technical College
Kenosha, WI

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest relations
  • Task delegation
  • Cleaning practices
  • Department coordination
  • Health and safety compliance
  • Performance improvements
  • Supervisory skills
  • Employee evaluations
  • Supply inventory management

Certification

Customer Service Representative Certificate

Timeline

Housekeeping Manager

The Geneva Inn
08.2024 - Current

Market Staff

River Valley Ranch Master Association
04.2024 - 08.2024

Cleaning Technician

CleanMark
03.2024 - 08.2024

Leadership Development - Management

Gateway Technical College

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Kelsey Ibarra