Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelsey Iverson

Parma,OH

Summary

Detail-oriented employee with 10+ years in hospitality, 3+ years in management, and 1+ year in HR. A well-rounded, reliable individual with involvement in managing a staff of 200+ employees and looking to leverage training and experience to align myself with a company that focuses on long-term career growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HR Assistant

Midwest Direct
01.2024 - Current
  • Responsible for the recruiting, interviewing, onboarding, and orientation processes for all new hires.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Maintaining a point of contact between the HR department and the employees, verifying all correct employee file information for 200+ employees.
  • Administrative support for the HR director (i.e. conflict management, file management, updating HR policies, staff education and training).
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

HR Assistant General Manager

Pins Mechanical Co.
01.2023 - 12.2023
  • Oversee all disciplinary and corrective actions as well as reviews to provide constructive feedback and performance.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Oversee payroll details and finalization to ensure that all employees were clocked in under correct job codes and all hours documented properly.
  • Responsible for creating and maintaining the weekly schedule for staff of 60+ employees.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.

Bar Operations Manager

Kimpton Schofield Hotel
08.2020 - 01.2023
  • Improved employee retention rates by offering ongoing professional development opportunities, fair compensation packages, and promoting from within when possible.
  • Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, improvement over prior onboarding process.
  • Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Saint Joseph Academy
Cleveland, OH
05.2016

Skills

  • High social awareness
  • Employee Relations
  • HRIS database management
  • Talent Acquisition
  • New Employee Orientation
  • Performance Evaluations
  • Disciplining Employees
  • Diversity awareness
  • Staff Development

Certification

  • Managerial Food ServSafe Training - 2023-2028

Timeline

HR Assistant

Midwest Direct
01.2024 - Current

HR Assistant General Manager

Pins Mechanical Co.
01.2023 - 12.2023

Bar Operations Manager

Kimpton Schofield Hotel
08.2020 - 01.2023

High School Diploma -

Saint Joseph Academy

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Kelsey Iverson