Kelsey Iverson
Carlsbad,CA
Summary
Hardworking and dedicated customer service professional with 12+ years of experience in managing restaurants, bars, and retail environments. Proven track record of improving customer satisfaction, increasing sales, and maintaining high standards of cleanliness and safety. Proficient in POS systems, inventory management, and cash handling. Possesses strong leadership and problem-solving skills with a commitment to quality care and a focus on creating memorable experiences for customers while promoting inclusive and welcoming environments.
Overview
15
15
years of professional experience
Work History
Restaurant Manager | Bartender | Supervisor
Moose Restaurant Group
Del Mar | Old Town, CA
04.2015 - 09.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control ensuring smooth efficient service.
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction.
- Worked alongside the team to anticipate the needs of our customers, to create a memorable experience.
- Assigned stations for staff on a daily basis, while ensuring fair rotation and adequate coverage.
- Developed strong relationships with regular customers by remembering their preferences and providing personalized service.
- Efficiently handled cash transactions using POS system while accurately managing tabs for multiple customers simultaneously.
Emergency Medical Technician
American Medical Response, AMR
San Diego, CA
10.2016 - 12.2019
- Evaluated patient vital signs and status to determine and prioritize care needs.
- Executed well-informed critical decision making in high-pressure situations.
- Demonstrated strong commitment to quality care through continuous training and development.
- Provided emergency medical care to patients in various settings, including homes, businesses, and public areas.
Merchandise Assistant Supervisor
SeaWorld Parks & Entertainment, Inc.
San Diego, CA
06.2009 - 01.2015
- Assisted guests in an enthusiastic and courteous manner
- Created and maintained attractive displays with the prizes/merchandise
- Trained new team members according to SeaWorld guidelines
- Restocked, arranged, organized, and inventoried merchandise
- Positively interacted with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
Education
Bachelor of Science - Nursing
National University
La Jolla, CA02-2022
Skills
- Social, cultural, Situational Awareness
- Self-confidence
- Documentation
- Dependability
- Stamina/Endurance
- Adaptability
- Critical Thinking
- Attention to detail
- Computer proficiency
- Leadership
- Communication
- Cash handling
Timeline
Emergency Medical Technician
American Medical Response, AMR
10.2016 - 12.2019
Restaurant Manager | Bartender | Supervisor
Moose Restaurant Group
04.2015 - 09.2024
Merchandise Assistant Supervisor
SeaWorld Parks & Entertainment, Inc.
06.2009 - 01.2015
Bachelor of Science - Nursing
National University
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