Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelsey Jamil

Gilbert,AZ

Summary

Results-driven Manager at Sonic with a proven ability to elevate customer service standards and enhance staff development initiatives. Expertise in conflict resolution and strategic decision-making has significantly improved team efficiency and operational excellence. Recognized for exceptional leadership, effective communication, and proficiency in inventory management, fostering a culture of continuous improvement. Committed to utilizing these strengths to drive organizational growth and optimize service delivery.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Manager

Sonic
Gilbert, AZ
07.2024 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with regulatory requirements and industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored staff performance and addressed issues.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - Veterinary Science

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Customer service
  • Effective Conflict Resolution
  • Time management
  • Staff training and development
  • Proven Leadership Skills
  • Employee Oversight
  • Inventory management
  • Strategic Development
  • Effective Communication
  • Strategic Decision-Making

Accomplishments

  • Student of the month, aswel as voted best student in one of my classes
  • Excelled well in crew leader position, as soon as possible I was made a manager
  • 3.5 GPA

Certification

  • ServSafe Certification
  • Food handlers card

Timeline

Manager

Sonic
07.2024 - Current

Some College (No Degree) - Veterinary Science

Maricopa Community Colleges, Mesa Community College

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Kelsey Jamil