Kelsey Jankiewicz
Pasadena,MD
Summary
Results-driven professional highly experienced in fast-paced environments. Natural leader and operational problem-solver successful at maintaining budgets, overseeing staff and optimizing program operations. Effectively leverage interpersonal communication skills to develop long-lasting relationships.
Overview
11
11
years of professional experience
Work History
HR and Compliance Manager
Building Envelope Consultants and Scientists
Baltimore, MD
01.2022 - Current
- Managed the recruitment process, from sourcing candidates to conducting interviews and facilitating the hiring process.
- Developed and implemented HR policies and procedures, ensuring compliance with labor laws and industry regulations.
- Collaborated with cross-functional teams to design and implement compliance training programs, promoting a culture of adherence to regulatory standards.
- Oversaw HR functions, including talent acquisition, onboarding, performance management, and employee relations.
- Conducted research on diverse topics within risk management, compliance, and human resources, delving deep to identify solutions and present informed recommendations.
- Developed and oversaw company pre-qualification programs and registration
- Orchestrated administrative tasks, encompassing email correspondence, call handling, and meticulous filing.
- Maintained comprehensive records of insurance policies, actively contributing to the day-to-day administration of insurance processes.
- Assisted in the reporting of Safety Experience Modifier Rates, ensuring accurate and timely documentation.
- Managed and facilitated the execution of the quality assurance document process, ensuring adherence to established protocols.
- Addressed internal client inquiries related to project-specific coverage and placements, ensuring effective communication and resolution.
- Managed hiring-related paperwork, facilitated new employee orientations, and coordinated onboarding processes.
- Maintained accurate and up-to-date employment records, covering events such as hiring, termination, leaves, transfers, and promotions.
- Ensured compliance by maintaining and updating documents related to employee and business regulations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Client Services Coordinator
RedZone Technologies
Annapolis, MD
09.2018 - 01.2022
- Performed contract analysis and coordination of the Managed Service Provider (MSP) onboarding process
- Maintained schedules for a team of Technical Consultants while balancing client urgency and productivity
- Interfaced with customers and sales representatives to handle both pre-sales and post-sales service functions
- Supported upper management in several administrative tasks including meeting minutes, emailing and follow-up, appointment scheduling, task management, etc
- Generated weekly/monthly/quarterly reports personalized for each client based on their contract and maintains records of deliverables
- Assisted End User Support by answering phones and transferring to the appropriate party, as well as generate support tickets based on client issue
- Demonstrated excellent customer service language through phone, email and in person
- Collaborated with a team of Technical Consultants to update, maintain and create reporting policies and procedures
- Collaborated with other departments within the organization to resolve client issues.
- Managed 75+ clients concurrently; including but not limited to maintaining invoices and complex order processing.
Childcare Specialist
Kartzman Household
Edgewater, MD
09.2017 - 09.2018
- Engaged with children on individual basis to build positive, trusting relationships.
- Enforced rules to teach good manners and maintain safe environment.
- Provided transportation to school, extracurricular activities, and other appointments.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Monitored sleeping schedules of the children while they napped or slept overnight.
- Created nutritious meals according to dietary guidelines set by parents.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
- Led hands-on activities consistent with child's interests and skills.
- Balanced schedules to promote optimal rest, play and educational periods.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Communicated with parents about daily activities and any concerning behaviors.
- Facilitated communication between parents and kids when needed.
- Participated in family events such as birthday parties or holidays celebrations.
Early Childhood Teacher (Lead)
The Goddard School
Arnold, MD
04.2014 - 09.2018
- Developed and lead activities designed to promote physical, mental and social development for a diverse group of 20 children
- Developed and implemented lesson plans that incorporated play-based learning experiences.
- Maintained written and verbal communication of children's growth, development and behavior
- Provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and imaginative play
- Met with parents and guardians to discuss their children's progress and opportunities for growth, and established recommendations for ways they can support positive learning and development outside of the classroom
- Demonstrated superior standards, adhering to state and federal regulations, providing a healthy classroom environment for enrichment and learning.
- Facilitated positive interactions between children by modeling appropriate behavior.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Enforced health and safety standards throughout the facility according to licensing regulations.
- Maintained daily records of individual activities, behaviors, meals and naps.
Front-of-House Staff / Hostess
Mother's Peninsula Grille
Arnold, MD
07.2013 - 12.2017
- Maintained a neat, cleanly, and organized front-of-house environment
- Provided an elevated guest experience to generate and sustain loyal clientele
- Organized reservations and walk-in parties to ensure guest satisfaction
- Championed the supervision and training of the hostess team to ensure customer service needs and clientele requests were appropriately accommodated
- Successfully onboarded 4 new team members, on average, each quarter
- Supported marketing and advertisement initiatives, in addition to promotional support
- Maintained constant communication between management and all other employees to provide smooth operations in an extreme high-volume environment
- Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere.
Education
Bachelor of Science - Human Resources Management
University of Maryland - Global Campus
College Park, MD05-2018
Associate of Arts - Early Childhood Education
Anne Arundel Community College
Arnold, MD05-2014
Skills
- Information Gathering
- Process Development
- Process Management
- Classroom Management
- Curriculum Planning
- Behavioral Modeling
- Schedule Management
- Scheduling and Planning
- Attention to Detail
- Faculty Coordination
- Presentation Skills
- Parent Communication
- Interpersonal Communication
- Documentation and Recordkeeping
- Critical Thinking
References
References available upon request.
Timeline
HR and Compliance Manager
Building Envelope Consultants and Scientists
01.2022 - Current
Client Services Coordinator
RedZone Technologies
09.2018 - 01.2022
Childcare Specialist
Kartzman Household
09.2017 - 09.2018
Early Childhood Teacher (Lead)
The Goddard School
04.2014 - 09.2018
Front-of-House Staff / Hostess
Mother's Peninsula Grille
07.2013 - 12.2017
Bachelor of Science - Human Resources Management
University of Maryland - Global Campus
Associate of Arts - Early Childhood Education
Anne Arundel Community College
Similar Profiles
William Robinette JrWilliam Robinette Jr
Lead Technician at Oldcaslte Building EnvelopeLead Technician at Oldcaslte Building Envelope
Mary DelanyMary Delany
Estimator II at OldCastle Building EnvelopeEstimator II at OldCastle Building Envelope
Mohammad Jamil HaqjowMohammad Jamil Haqjow
Monitor Assistant at Building Envelope Technology and ResearchMonitor Assistant at Building Envelope Technology and Research