Kelsey Jindra

I started my career with Lewis & Lewis, P.C. as their Front Desk Receptionist in their busy Downtown Buffalo location. My daily tasks and responsibilities included, but were not limited to:

• Greeting visitors and providing them with assistance.
• Answering multi-line phone system and directing calls promptly to appropriate staff.
• Handling mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
• Assisting clients with inquiries and provided exceptional customer service.
• Scheduling and confirming appointments, when needed.
• Performing data entry tasks into various computer systems accurately and promptly.
• Providing administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Managing all incoming mail distribution, courier services, faxes, and photocopying documents as needed.
• Sorting incoming mail and directed to correct personnel each day.
• Monitoring office supplies inventory and placed orders when necessary.
• Ensuring cleanliness and organization of the reception area to maintain a professional atmosphere.

After three years as the Front Desk Receptionist, a Legal Assistant & Deposition Coordinator position in the Workers' Compensation department became available, which i was offered. I immediately accepted the offer as this was a great opportunity to advance my career and skill set. As a Legal Assistant & Deposition Coordinator for the Workers' Compensation department, my job duties include, but are not limited to:

• Managing case files and documentation for legal proceedings.
• Scheduling appointments and maintaining attorney calendars efficiently.
• Communicating with clients to gather information and provide updates.
• Coordinating communication between clients, attorneys, and external parties promptly.
• Providing administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
• Maintaining client confidentiality in all matters.
• Answering phones promptly while providing courteous customer service.
• Scanning physical documents into electronic format for storage in a secure database system.
• Processing incoming mail on a daily basis.
• Filing clients' legal documents in relevant courts for processing.
• Proofreading drafts of legal documents for accuracy in grammar and punctuation.
• Updating databases with new information received from attorneys or clients.
• Ensuring that all paperwork was properly filed according to established procedures.
• Handling telephone calls, meeting plans and conference organization requirements.
• Maintaining knowledge on case status by reviewing relevant records and reporting back to clients.
• Assisting with document production and deposition preparation.
• Liaising between attorney and outside counsel, exchanging information.
• Drafting correspondence, standardized letters, documenting data and submitted materials to appropriate parties.

Throughout my time at Bath & Body Works I took on different tasks based on what was needed of me day by day. Some of these tasks included, but were not limited to:

• Assisted customers with product selections and answered inquiries effectively.
• Maintained a clean and organized checkout area to enhance customer experience.
• Handled cash and credit transactions securely, ensuring accuracy in processing payments.
• Managed inventory by restocking shelves and organizing merchandise displays.
• Collaborated with team members to ensure smooth store operations during peak hours.
• Enforced company policies regarding returns and exchanges for customer satisfaction.
• Performed other duties as assigned by management.

My time with Bath & Body Works truly allowed me to elevate my customer service skills.

At Tops Friendly Markets I started off as a general cashier for the company in which I dealt with customers every day for the entirety of my shift. My responsibilities as a cashier included:

• Scanned and processed customer purchases efficiently at checkout.
• Maintained clean and organized scanning area for optimal workflow.
• Assisted customers with product inquiries.

After working for Tops Friendly Markets for 2 years, I transferred to the scan department which is where i spent the rest of my time with the company.

In the scan department I was responsible for hanging new price tags for the store each week, making any signs that the store needed for products, and going to each department in the store to ensure the managers has the proper pricing and signage materials for their displays. As a scan clerk, the store depended on me to make sure every item had a price tag with the correct price on it in order to save the company from having to issue refunds. The scan clerk position taught me to be more self sufficient and i was able to perfect time management skills.