KELSEY JOHNSON
Baltimore,MD
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Pretrial Investigator
MD Dept. Of Public Safety and Corrections
07.2023 - Current
- Carefully document statements, observations, and evidentiary materials.
- Collect, analyze and interpret information, documentation, and physical evidence associated with investigations, verifying all background data.
- Maintain accuracy of records by verifying accuracy of data in records.
- Complete data entry tasks with accuracy and efficiency.
- Compile, organize, and prepare case files for arrestees.
- Apply rules, regulations, procedures and policies applicable to the State pretrial release program and criminal justice system.
Member Services Representative I
First Financial Federal Credit Union of MD
01.2021 - 11.2022
- Handled contacts in an inbound call center, providing support and assistance to members concerning their accounts and services through phone
- Provided knowledgeable, polite and helpful service to members by phone regarding questions/concerns with accounts, existing loans, transactions, cards, services, policies, procedures, website, current promotions, etc
- Analyzed accounts, offered resolution options, and provided tools, information and explanations for members to be able to effectively maintain their accounts
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Administrative Assistant
CBH Health, LLC
12.2017 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Acted as first point of contact and set appointments for new and established patients.
- Verified insurance of patients to determine eligibility.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained up-to-date information in electronic medical records software.
- Communicated with patients, ensuring that medical information was kept private.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Associate of Applied Science - Health Informatics And Information Management
01.2024 - Current
Workforce Certification - Medical Coding
07.2021 - 08.2022
High School Diploma - General Studies
08.2008 - 06.2010
Skills
- Data Review
- Data Entry
- Scheduling
- Medical Terminology
- HIPAA compliance
- Attention to detail
- Customer service
- Quality control
- Time management
- Computer literacy
- Data entry accuracy
- Clerical Functions
Timeline
Community College of Baltimore County - Associate of Applied Science, Health Informatics And Information Management
01.2024 - Current
Pretrial Investigator - MD Dept. Of Public Safety and Corrections
07.2023 - Current
The Community College of Baltimore County - Workforce Certification, Medical Coding
07.2021 - 08.2022
Member Services Representative I - First Financial Federal Credit Union of MD
01.2021 - 11.2022
Administrative Assistant - CBH Health, LLC
12.2017 - 06.2020
Loch Raven High School - High School Diploma, General Studies
08.2008 - 06.2010
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