Kelsey Johnson
Franklin,KY
Summary
Dynamic and adaptable, I leveraged my problem-solving skills and inventory management expertise at Graves Gilbert Clinic to enhance clinic productivity and patient satisfaction. My tenure at Citizens First Bank honed my interpersonal abilities, ensuring confidentiality and fostering client loyalty. I excel in fast-paced environments, consistently improving processes and outcomes.
Overview
6
6
years of professional experience
Work History
Medical Assistant Intern
Graves Gilbert Clinic - Robert Wesley, M.D.
08.2016 - 12.2020
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Scheduled appointments and tests to coordinate patient care.
Bank Teller
Citizens First Bank
06.2015 - 08.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Associate In Applied Science - Applied Science
Jackson College
Jackson, MIClinical Medical Assistant Certificate -
The Medical Institute of Kentucky
Bowling Green, KY07.2016
Skills
- Adaptable mindset
- Inventory management
- Organizational growth
- Appointment setting
- Problem-solving capacity
- Written and verbal communication
- Decision-making
- Active listening
- Stress management techniques
- Flexibility and adaptability
- Appointment scheduling
- Critical thinking
Timeline
Medical Assistant Intern
Graves Gilbert Clinic - Robert Wesley, M.D.
08.2016 - 12.2020
Bank Teller
Citizens First Bank
06.2015 - 08.2016
Associate In Applied Science - Applied Science
Jackson College
Clinical Medical Assistant Certificate -
The Medical Institute of Kentucky
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