Summary
Overview
Work History
Skills
References
Timeline
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KELSEY JOHNSON

GARLAND,TX

Summary

Aspiring to engage in a challenging position that utilizes existing skills and experience

Overview

22
22
years of professional experience

Work History

Patient Account Representative

Meier Clinics
Richardson, TX
06.2012 - 03.2025
  • Entered patient information, insurance details, and procedure codes into billing software.
  • Processed and submitted medical claims to insurance companies.
  • Verified patient insurance eligibility and benefits.
  • Posted insurance and patient payments, and reconciled accounts.
  • Researched and resolved billing issues and denials.
  • Entered data into spreadsheets, databases, or other electronic systems.
  • Verified the accuracy of the data entered.
  • Prepared reports and documents using data entry software.
  • Organized and maintained electronic files and records.
  • Collaborated with other staff to ensure data and billing integrity.

Receptionist/Account Manager

Southwest Clinical and Forensics
Dallas, TX
09.2011 - 04.2012
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Senior Teller

Bank of America
Rockwall, TX
08.2003 - 07.2011
  • Processed a high volume of customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service by answering inquiries, resolving issues, and offering tailored financial solutions.
  • Supported branch operations by assisting with administrative tasks, filing, and data entry.
  • Followed security protocols to detect and prevent fraudulent transactions.
  • Answered customer inquiries, resolved account issues, and provided information on bank products and services.
  • Supervised tellers and provided approvals for large dollar transactions.

Skills

  • Data entry and accuracy
  • Bookkeeping and accounting
  • Medical billing and claims processing
  • Account reconciliation
  • Administrative support and compliance
  • Problem solving and attention to detail
  • Documentation and communication skills
  • Telephone etiquette

References

References available upon request.

Timeline

Patient Account Representative

Meier Clinics
06.2012 - 03.2025

Receptionist/Account Manager

Southwest Clinical and Forensics
09.2011 - 04.2012

Senior Teller

Bank of America
08.2003 - 07.2011

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KELSEY JOHNSON