Kelsey Johnston
York Village,ME
Summary
Results-oriented Graphic Artist/Marketing Specialist successful at applying technical skills to create marketing materials and campaigns that inform and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations. Looking for opportunity to learn and apply successful project management techniques, team leadership, and schedule coordination skills.
Work History
Server Shift Leader
The Dockside Restaurant
York, ME
06.2019 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Cultivated warm relationships with regular customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Science - Graphic Design And Marketing
University of Maine
Orono, ME05.2022
Skills
- Accurate money handling
- Upselling techniques
- Bill computation
- Dining room logistics
- Customer relationship management
- Marketing initiatives
- Staff schedule administration
Accomplishments
You will need to fill in some of your accomplishments while working at the Deck. (Increase table turnover by 15%. Implemented streamlined mentor program where new employees were assigned a mentor..... Developed an end-of-shift inventory reporting program using wireless technology available to all staff.
Handled escalated customer situations from other servers....
Timeline
Server Shift Leader
The Dockside Restaurant
06.2019 - Current
Server Shift Leader
Bachelor of Science - Graphic Design And Marketing
University of Maine
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