Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Jones

Warrenton,MO

Summary

Self-motivated manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

10
10
years of professional experience

Work History

Support Manager

Storco Self Storage
04.2025 - Current
  • Assisted customers with finding the right rental units for their needs.
  • Provided options for insurance the customer should buy to protect their storage unit.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Assisted current tenants with paying their bills or adding storage units to their account.
  • Closed accounts when tenants are done using their storage unit.

Finishing Technician

Data2
01.2024 - 04.2025
  • Inspected documents and materials before they are shipped to customers to confirm that everything is correct.
  • Communicated any errors found with materials and help with corrective measures.
  • Participated actively in ongoing professional development opportunities relevant to the Finishing Technician role for enhanced job performance.
  • Contributed to cost savings by optimizing resource utilization and identifying opportunities for improvement in the finishing process.
  • Collaborated with team members to streamline processes, resulting in improved workflow and productivity.

Detailer

Detailers and More Inc.
02.2022 - 01.2024
  • With extreme attention to detail I determine the correct cleaning agent to clean the interior and exterior of airplanes.
  • Polished and buffed the exterior of planes to remove scratches and improve overall appearance.
  • Communicate daily with fellow detailers to ensure the plane is cleaned in a timely manner allowing the plane to leave on schedule.

Supervisor

Vani Quality Quest (VQQ)
12.2020 - 02.2022
  • Trained and supervised a team of newly hired staff on how to accurately sort and modify vital automobile parts requested by General Motors.
  • Gained an understanding of how to use new tools and methods to teach my employees the new skills needed to complete jobs in a safe and timely manner.
  • Collaborated with multiple companies to ensure high quality parts are inspected and correctly reworked on a tight schedule so as to not slow down the General Motors assembly line.
  • Started newly acquired jobs by communicating via email or phone with General Motors creating a portfolio of the job's information and teaching staff how to follow the requested guidelines that vary with each new job started.
  • Created new customer files onto the company's computer system including the company's information and the requested part rework information.
  • Recorded the quantity of work being completed each shift by recording it onto VQQs online portal and scanning staff's hand written work logs into VQQs daily file folders.
  • Recorded the inventory available for rework and inputted the amount along with job information onto a Microsoft excel file that was shared daily to VQQs operations director.
  • Recorded daily hours for individual time sheets with an accurate schedule.

U.S. Navy Corpsman

Captain James A. Lovell Federal Health Care Center
01.2016 - 01.2020
  • Trained 10 staff members on equipment needed for a field of vision test, saving the Navy thousands of dollars keeping the training in-house.
  • Instilled a sense of peace and ease while guiding the patients through their tests and procedures.
  • Prepared provider rooms for meetings.
  • Prepared and assisted with medical procedures requiring attention to detail and the ability to adapt to unknown circumstances.
  • Organized doctors' schedules so they can attend their meetings and see all their scheduled patients in a timely manner.
  • Scheduled patients in a timely and satisfactory manner ensuring the patient and doctor are well informed and prepared for future appointments.
  • Maintained a safe environment by training fellow coworkers on current Standard Operating Procedures (SOP).
  • Created and maintained records of staff trainings and accomplishments including monthly audits to ensure each employee is up to date with their classes and certifications.

Fort Belvoir Community Hospital In-Patient Behavioral Health Unit
01.2017 - 01.2019
  • Trained over 30 technicians on how to appropriately deescalate irate Behavioral Health patients.
  • Lead daily inspections to maintain the health and safety of patients and staff.
  • Ensured patients were at their scheduled appointments on time.
  • Created a welcoming environment to patients while maintaining safety.
  • Maintained personal patient information in a safe setting.
  • Co-facilitated approximately 30 group interventions or therapy classes.
  • Completed 30 patient admissions and 40 patient discharges from the Behavioral Health Ward.
  • Provided coverage to additional In-Patient units in the hospital, assisting patients and families during moments of grief and stress.

Education

Bachelors - IT

Southern New Hampshire University

Associate of Applied Science - Information Technology- Programming and Software Development

Purdue Global
01.2024

High School Diploma - undefined

Wentzville Holt High School
Wentzville, MO
01.2015

Skills

  • Leadership experience
  • Microsoft Office expert
  • Teamwork and collaboration
  • Problem-solving
  • Customer service expertise
  • Quality assurance
  • Project management
  • Performance management
  • Office administration
  • Eager and quick to learn new subjects
  • Excellent time management
  • Quick to adapt to unpredictable situations

Timeline

Support Manager

Storco Self Storage
04.2025 - Current

Finishing Technician

Data2
01.2024 - 04.2025

Detailer

Detailers and More Inc.
02.2022 - 01.2024

Supervisor

Vani Quality Quest (VQQ)
12.2020 - 02.2022

Fort Belvoir Community Hospital In-Patient Behavioral Health Unit
01.2017 - 01.2019

U.S. Navy Corpsman

Captain James A. Lovell Federal Health Care Center
01.2016 - 01.2020

Bachelors - IT

Southern New Hampshire University

Associate of Applied Science - Information Technology- Programming and Software Development

Purdue Global

High School Diploma - undefined

Wentzville Holt High School

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