Mario Gonzalez
San Diego,CA
Summary
Experienced people manager with over 7 years in hospitality and restaurant leadership, specializing in high-volume food and beverage operations. Demonstrated success in team supervision and event execution, consistently achieving five-diamond and Forbes five-star standards. Bilingual in English and Spanish, enhancing guest experiences and driving operational excellence amongst a diverse workforce.
Overview
8
8
years of professional experience
Work History
Outlets Manager
The Lodge At Torrey Pines
La Jolla, California
03.2024 - Current
- Trained and supervised staff to ensure high service standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Implemented marketing strategies to enhance brand visibility and customer engagement.
- Ensured compliance with health and safety regulations in all outlet activities.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Assistant Manager
Ballast Point
San Diego, CA
05.2021 - 03.2024
- Responded to all guest inquiries and complaints quickly to deliver an exceptional dining experience and promote repeat business.
- Trained new and tenured staff on menu items, food and beverage pairings, ingredients and service standards.
- Directed set-up of serving and seating tables for private dining, weddings and other large-scale events.
- Collaborated with executive chef to develop new additions to the menu as well as innovative ways to incorporate beer pairings.
- Controlled labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management and cash control.
Tasting Room Lead
Ballast Point
San Diego, CA
10.2020 - 05.2021
- Built and grew relationship with customers, determining needs and preferences and making recommendations. Provided fast, friendly and professional service.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Provided tasting samples in alignment with brewery standards. Maintained thorough knowledge of beer and brewery production processes.
- Monitor dining room and guest flow to maximize table usage and minimize customer wait times. Answer phone calls, book reservations and resolve customer service issues.
Retail Lead
Ballast Point
San Diego, CA
05.2017 - 10.2020
- Executed floor leadership; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Education
High School Diploma -
San Diego High School
San Diego, CA06.2008
Some College (No Degree) -
Kaplan College
San Diego, CASkills
- Service excellence
- Effective communication
- Labor and food cost control
- Policy/program development
- Inventory management
- Employee relations
- Staff training
- Customer engagement
Timeline
Outlets Manager
The Lodge At Torrey Pines
03.2024 - Current
Assistant Manager
Ballast Point
05.2021 - 03.2024
Tasting Room Lead
Ballast Point
10.2020 - 05.2021
Retail Lead
Ballast Point
05.2017 - 10.2020
High School Diploma -
San Diego High School
Some College (No Degree) -
Kaplan College
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