Kelsey Joyner
City Of Saint Peters,MO
Summary
Strong Operational leader with over 10 years of management experience. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Innovative decision-maker with the tenacity to positively impact forward thinking organizations.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Area Manager of Operations (Level 5)
Amazon
2020.09 - Current
- Lead daily operations of top 5 Amazon Robotics Fulfillment center.
- Lead 200+ associates daily.
- Sustainability POC for the STL8 facility.
- Women's affinity group leader responsible for engagement and volunteer activities at STL8.
- Devised processes to boost long-term business success and increase profit levels.
- Generated concentrated websites for SWCL and departmental resources in 3 out of 4 of the OB departments to improve training of new managers.
- Collaborated with Area Managers within and outside of department to grow processes and generate easier forms of training.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Engaged new hire onboarding through continuous follow up to encourage and offer assistance to Amazon Associates.
- Utilized incentive programs to create fun and recognition programs amongst line associates which generated AA satisfaction by 18% YTD in 2023.
- Collaborated with other fulfillment centers to implement best practices on maximizing throughput. 38% YTD 2023 improvement.
- Correlated with other managers throughout fulfillment center to maintain flow of operations and maximize output.
- Reduced shrinkage by restructuring and implementing processes within vendor returns department.
- Runs daily reports with period updates, deep dives misses, and bridges to senior management.
- Ensures daily departmental checks and participates with AA’s on weekly 5s projects to eliminate safety risks.
- Point of contact for multiple launch programs, aiding with suggestions on improvements to programs in order to fine-tune them before network wide launch.
- Developed daily reports with period updates, deep dive misses, resulting in performance transparency for senior management.
- Analyze data and processes to simplify and invent more user-friendly and efficient methods.
- Evaluated production levels, quality standards and maintenance actions.
- Oversaw equipment maintenance and scheduled service to keep equipment functioning at peak levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
General Manager
Panera Bread
2019.08 - 2020.09
- Responsible for full oversight of P&L, with direction over staff, inventory and operations,
- Continued customer service improvement; 20% increase within first 4 months.
- Provided strategic vision, and developed long-range planning of a multi-million dollar grossing operation.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Improved team performance through onboarding managers and 60+ associates.
- Promoted continuous mentor training furthering self-development.
- Boosted employee productivity and moral through establishment of employee recognition program reducing turn-over by 50% within the first year.
- Collaborated with headquarters providing operational feedback company wide.
- Implemented corrective actions to strengthen practices and competitiveness.
- Employed methodologies for schedule management, performance variance analysis, training practices, and risk reduction.
- Promoted transformation to successfully navigate CDC and company policies.
- Supported regulatory compliance through audits to verify protocol adherence.
- Evolved processes to enhance safety and streamline employee touch points.
- Applied performance data to target business conditions and forecast demand.
- Coordinated with headquarters in the development of budget and business plans.
- Strategized training, schedules, and contract negotiations.
- Cultivated positive relationships with community members.
- Generated repeat business through prompt, friendly, and knowledgeable service.
Assistant Manager
Panera bread
2018.01 - 2019.08
- Managed inventory to increase profits by 20% annually resulting in reduction of overage and waste.
- Prioritized timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Trained 10-15 managers and 100+ associates in region.
- Optimized schedules to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Hired and on-boarded new employees: trained, mentored, and oversaw execution of new hire documentation.
- Coordinated restaurant operations to promote optimal guest satisfaction and profit.
- Monitored cash intake and deposit records, resulting in increased accuracy, and reduced discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Operations Manager
Marriott International, Inc.
2014.03 - 2019.01
- Reduced operational waste and increased profits by 30% annually by working with staff to analyze and innovate operational procedures.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversight of day-to-day operations of 120-room hotel with staff of 40 employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Organized and restructured Food and Beverage operations to run sustainably resulting in decrease
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with direction over division level managers, operations, sales, finance, human resources, safety and compliance.
- Partnered with General and Associate General manager to administer annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Banquet Captain Supervisor
John Q. Hammons Hotels
2013.06 - 2014.03
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversight of all aspects of banquet and events, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.
- Interpreted instructions to schedule and set up events to client specifications.
- Supervised Staff set up and break down of conference and banquet rooms to meet facility standards and specifications.
- Demonstrated strong organizational and time management skills while managing multiple projects
Education
Bachelor of Science - Hospitality And Restaurant Management
Missouri State University
Springfield, MO05.2013
Skills
- Operational Leadership
- Project Management
- Budget Management
- Cost Management
- Strategic Planning
- Risk management
- Team Building Expert
- Promoting company policies
- Training and Development
- 5S principles
- Process Improvement
- Financial Forecasting
Certification
Six Sigma Yellow Belt Certification,
Amazon,
Oct 2022
Team Building Certification
Credential ID: 138153997
Management Strategy Institute
Feb 2022
Timeline
Area Manager of Operations (Level 5)
Amazon
2020.09 - Current
General Manager
Panera Bread
2019.08 - 2020.09
Assistant Manager
Panera bread
2018.01 - 2019.08
Operations Manager
Marriott International, Inc.
2014.03 - 2019.01
Banquet Captain Supervisor
John Q. Hammons Hotels
2013.06 - 2014.03
Bachelor of Science - Hospitality And Restaurant Management
Missouri State University
Six Sigma Yellow Belt Certification,
Amazon,
Oct 2022
Team Building Certification
Credential ID: 138153997
Management Strategy Institute
Feb 2022