Kelsey Kaio (Machtolf)
Spokane,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Healthcare Coordinator
Providence St. Luke's Sleep Center
12.2018 - Current
- Ensured compliance with healthcare regulations through meticulous documentation and record-keeping efforts.
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
- Streamlined appointment scheduling for increased patient access to care.
- Promoted a collaborative environment among healthcare professionals by fostering open communication channels across various departments.
- Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Maintained professional demeanor while treating patients with respect and dignity.
- Increased efficiency in resource allocation by continually assessing program effectiveness and identifying areas for improvement.
- Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.
- Trained new staff on department and organization processes and policies.
Medical Receptionist
Madsen Family Medicine
04.2011 - 01.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Cashier
River Ridge Hardware
04.2003 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Applied Management
Spokane Falls Community College
Spokane, WA06.2024
Associate of Applied Science - Business Management
Spokane Falls Community College
Spokane, WA12.2022
High School Diploma -
Shadle Park High School
Spokane, WA06.2003
Skills
- Scheduling
- Schedule Management
- Workflow Management
- File Management
- Client meetings
- Crisis Management
- Records Management
- Operations Oversight
- Meeting planning
- Customer Service
- Interpersonal Communication
- Training and mentoring
Additional Information
Successfully co-chaired fundraising events for St. Thomas More Catholic School including such as the School Auction and Fund Run raising approximately $250,000.
Active member of the Parish Council at St. Thomas More Parish for three years serving as secretary during our meetings.
Timeline
Healthcare Coordinator
Providence St. Luke's Sleep Center
12.2018 - Current
Medical Receptionist
Madsen Family Medicine
04.2011 - 01.2014
Cashier
River Ridge Hardware
04.2003 - 01.2011
Bachelor of Science - Applied Management
Spokane Falls Community College
Associate of Applied Science - Business Management
Spokane Falls Community College
High School Diploma -
Shadle Park High School
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