Kelsey Karsten

-Created and maintained the schedule for 5-10 roofing employees.

-Main point of customer service contact for department (Took leak calls, answered scheduling questions, handled followup calls to check on quality of service, contacted customers in regards to delayed payments).

-Managed billing for a $3 million dollar department.

-Assistant to department leads.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Bank runs and money reconciliation.
• Schedule management of entire staff.