Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Kastilahn

Carrollton,TX

Summary

Adept at enhancing clinic operations and patient care, my tenure at Banfield Pet Hospital honed skills in emergency care, surgical support, and effective team leadership. Leveraging compassionate communication and advanced diagnostic imaging, I improved patient outcomes and staff efficiency, contributing to a notable increase in client satisfaction and operational productivity. Dedicated Veterinarian Assistant proudly offering 4+ years of experience caring for animals. Adept in administering vaccinations, providing post-surgical care and delivering palliative care compassionately. Excellent office management and customer service skills. Works well in fast-paced environments and offering great work ethic with excellent job attendance.

Overview

12
12
years of professional experience

Work History

Veterinarian Assistant- Shift Lead

Banfield Pet Hospital
02.2020 - Current
  • Supported veterinary staff during emergencies, providing urgent care assistance when needed.
  • Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
  • Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
  • Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
  • Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
  • Administered prescribed medications and treatments, ensuring accurate dosages and timely application for optimal patient outcomes.
  • Prepared surgical instruments and equipment, ensuring a safe and sterile environment for successful procedures.
  • Conducted thorough post-operative assessments on recovering patients, monitoring vital signs and comfort levels to ensure successful recovery processes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.

Server

Texas Roadhouse
05.2019 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Animal Shelter Volunteer

North Texas Humane Society
04.2012 - 06.2017
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
  • Cared for over [Number] animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
  • Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
  • Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
  • Enhanced community awareness of shelter programs and events through active participation in outreach activities.
  • Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.

Education

Animal Science

Kansas State University
Manhattan

Nursing Science

Stephen F Austin State University
Nacogdoches, TX

GED -

Keller High School
Keller, TX
05.2016

Skills

  • Patient Care
  • Proper Animal Restraint
  • Effective Communication
  • Compassionate communication
  • Reception duties
  • Client Communication
  • Phlebotomy Techniques
  • Animal Behavior
  • Sanitation protocols
  • Office Organization
  • Veterinary Terminology
  • Medical record-keeping
  • Euthanasia Assistance
  • Inventory Stocking
  • Diagnostic Imaging
  • Dental Prophylaxis
  • Surgical procedures and support
  • Medication Administration
  • Emergency and preventive care
  • Client Education
  • Attention to Detail
  • Relationship Building
  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management

Timeline

Veterinarian Assistant- Shift Lead

Banfield Pet Hospital
02.2020 - Current

Server

Texas Roadhouse
05.2019 - 02.2020

Animal Shelter Volunteer

North Texas Humane Society
04.2012 - 06.2017

Animal Science

Kansas State University

Nursing Science

Stephen F Austin State University

GED -

Keller High School

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Kelsey Kastilahn