Kelsey Kayser

Performs a range of duties which includes preparing the patient to see Attending Physician (preliminary exam, medical history, & testing), preparation of examination and treatment rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning and maintaining ophthalmic instruments.

• Provides primary ophthalmic care to patients and act as clinical assistant to physician.
• Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refractions, Humphrey visual field tests, Goldmann visual field tests, IOL master, corneal topography, pachymetry, color testing, stereo testing, and contact lens evaluations)
• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Accurately records all information in EMR system according to established standards and physician requirements.
• Checks condition of patients' eyes by observing pupils, muscles, visual acuity, and extraocular movements.
• Prepares patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated intraocular pressure, and blood pressure and communicating results to attending Physician.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
• Counsels patients by transmitting physician's orders, use of drops, contact lenses, drugs, and answer questions about surgery and specialty imagining required/ordered.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues.
• Processing prescription refill requests.
• Performs set standard number of patient work-ups based on established times while maintaining quality of customer service.
• Maintains stock in exam room in accordance with standard inventory and Physician preferences.
• Maintains minor OR stock and all sterilization of instruments.
• Sets up and prepares for minor OR procedures to include setting sterile tray and maintaining sterile field.
• Assists in the sterile procedure room with different ophthalmic procedures such as temporal artery biopsies, chalazion removals, blepharoplasty etc.
• Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.

The Patient Care Associate functions as an integral member of team of care on a patient care unit. The team provides patient care and supportive services that are directed toward patient care outcomes. Patients and their family will experience the benefits of patient focus care from all team members. The Patient Care Associate is responsible for providing a variety of direct and indirect patient care activities. Care is provided in collaboration with the patient, family and other members of the patient focused care. Overall responsibilities are to assist the team in meeting patient care needs.

• Answered telephone calls to schedule appointments and answer patient questions.
• Coordinated and provided patient support services such as answering phones, directing calls, greeting patients/visitors.
• Maintained patient medical records via EMR or paper charts.
• Performed office functions and handling patient payments as applicable. • Implemented quality assurance and patient privacy standards to maintain compliance with HIPAA.
• Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
• Responsible for maintaining patient documents by scanning/storing in secure document server.
• Excellent computer literacy with a sound knowledge of MS Office applications & databases, IHIS software.
• Worked alongside doctors to complete charge entries and billing for contacts/glasses/and other supplies.

• Provided patients with quality care and customer service over the phone and in office.
• Adept at patient care support to a variety of diverse populations in terms of age and race.
• Answered phones, scheduled patients, checked patients in/out.
• Accurately entered insurance information into patient software, explaining treatment plans and medical billing with patients, processing prior authorizations with a wide variety of private insurance, including Medicare/Medicaid plans.
• Acted as a liaison and communicating with referring doctors and pharmacies.
• Managed incoming/outgoing faxes from physicians and insurance providers.
• Excellent computer literacy with a sound knowledge of MS Office applications and databases, IMS patient software & VoIP software.
• Responsible for maintaining patient documents by scanning/storing in secure document server.
• Implemented quality assurance & patient privacy standards to maintain compliance with HIPAA, CLIA & OSHA regulations.
• Improved patient outlook and daily living through compassionate care.

• Provided administrative support to the VP & company directors, including answering and screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.
• Accurately interpreted contracts for terms and conditions, as well as completion.
• Ensured proper monitoring and reporting of current revenue sources, including accounts payable and receivable, maintained and compiled statistical data, and reconciled expenditures/revenues.
• Excellent computer literacy with a sound knowledge of MS Office applications and databases.
• Experience with training and supervising new staff and providing performance evaluations for staff.
• Proofread content for typo-free emails and documentation.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Planned and implement dynamic curriculum and fun learning activities incorporating the latest research in emotional, cognitive, social and early learning.
• Created and laid a foundation for kindergarten readiness while tending to children's daily needs.
• Maintained progress records of children and communicated the same to parents.
• Developed relationships with children and their families, in order to gain insight into each child's unique experiences and home environment to optimally support development.
• Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
• Acted as lead trainer and supervisor for new staff within the school.
• Provided assistance during field trips by helping supervise students while away from school grounds.
• Collaborated with teachers to develop and implement classroom curriculum.