Kelsey Keller
Mount Sterling,OH
Summary
Focused Receptionist with hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
8
8
years of professional experience
Work History
Receptionist
American Orthopedics
Columbus, OH
08.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Scheduled and confirmed appointments and meetings for management team.
Customer Service Manager
McDonald's
Grove City, OH
04.2016 - 08.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Westfall High School
Williamsport, OH05-2017
Skills
- Data Entry
- Scheduling
- Organization Skills
- Time Management
- Multitasking and Prioritization
- Multi-Line Telephone Systems
- Training and Mentoring
- Workflow Management
Timeline
Receptionist
American Orthopedics
08.2022 - Current
Customer Service Manager
McDonald's
04.2016 - 08.2022
High School Diploma -
Westfall High School
Similar Profiles
Nolan McQuadeNolan McQuade
Prosthetic Technician at American OrthopedicsProsthetic Technician at American Orthopedics
KENNETH ORDWAYKENNETH ORDWAY
Orthopedic Physician Assistant at MyMichigan OrthopedicsOrthopedic Physician Assistant at MyMichigan Orthopedics
Monoiette ThompsonMonoiette Thompson
Patient Service Representative at AdventHealth Orthopedics and SpinePatient Service Representative at AdventHealth Orthopedics and Spine
Mackenzie CliffordMackenzie Clifford
Funeral Director and Event Coordinator at Newcomer Funeral HomeFuneral Director and Event Coordinator at Newcomer Funeral Home
Tyler ShipleyTyler Shipley
Help Desk Technician & Desktop Support Technician at Mount Vernon Nazarene UniversityHelp Desk Technician & Desktop Support Technician at Mount Vernon Nazarene University