Summary
Work History
Education
Skills
Timeline
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Kelsey Kelley

La Vergne,TN

Summary

Proven leader and effective communicator, adept at boosting team morale and productivity, particularly noted during tenure at 3 Scoops Ice Cream Parlor & Deli. Skilled in conflict resolution and customer service, consistently enhancing guest relations and operational efficiency. Demonstrates exceptional multitasking abilities and a commitment to excellence. Coordinated Night Manager talented at leading and motivating and managing store stock levels. Forecasts volume of future sales and analyzes sales figures. Numbers-savvy and organized with over 3 years of comprehensive experience working in stores. Strong leader and problem solver with independent decision making skills and sound judgement to positively impact company performance.

Work History

Night Time Manager

3 Scoops Ice Cream Parlor & Deli
  • Boosted employee morale through recognition programs tailored specifically to nighttime staff achievements.
  • Maintained high standards of cleanliness throughout the facility, consistently passing health inspections without any violations.
  • Coordinated with suppliers/vendors to ensure timely deliveries of products needed for overnight restocking purposes.
  • Improved employee performance through comprehensive training programs, resulting in higher productivity during night shifts.
  • Resolved conflicts among staff members swiftly and diplomatically, fostering a positive work environment during night shifts.

Sales Associate

Shoe Department
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Waitress

Larry’s BBQ
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Cashier

Dollar Tree
  • Greeted customers entering store and responded promptly to customer needs.

Education

Online Home School
05.2023

Skills

  • Customer service focus
  • Scheduling and Planning
  • Decision-making capabilities
  • Staff Training and Development
  • Customer Service
  • People Management
  • Guest Assistance
  • Conflict Resolution
  • Guest Relations
  • Complaint Handling
  • Sales Leadership
  • Visual Merchandising
  • Security awareness
  • Marketing knowledge
  • Positive Attitude
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication

Timeline

Night Time Manager

3 Scoops Ice Cream Parlor & Deli

Sales Associate

Shoe Department

Waitress

Larry’s BBQ

Cashier

Dollar Tree

Online Home School

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Kelsey Kelley