Kelsey Kenny
Atlanta,GA
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 12 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
11
11
years of professional experience
Work History
Beverage Manager
Westside Motor Lounge
04.2022 - Current
- Designed beverage menus.
- Managed all day-to-day operations within budgeted guidelines.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Integrated service and team management strategies to boost business profits.
- Managed bar and wait staff and directed hiring program.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Complied with health and safety regulations.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Used Toast and Restaurant365 to record ordering data and created organization and room storage system.
- Implemented new drink policies and maintained a liquor cost of 15-20%
Bartender
The Painted Duck
01.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
Bar Manager
The Meeting Place at St. Johns
05.2017 - 01.2018
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
Sales Associate
pH Wine Merchant
05.2013 - 05.2014
- Helped facilitate wine tastings every weekend
- Assisted guests when inquiring about different wines, offered new product based on palettes, likes and dislikes
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
Education
Foreign Language
GEORGIA STATE
Atlanta01.2013
Foreign Language
GEORGIA SOUTHERN
Statesboro01.2012
Skills
- Regulatory Guidelines
- Customer Complaint Resolution
- Inventory Management
- Beverage Pricing
- Beverage Preparation
- Customer Service Background
- Supply Ordering
- Records Management
- POS Software Proficiency
- Relationship Building
- Event Coordination
- Quality Control
- Front of House Management
- Coaching and Mentoring
- Liquor Law Compliance
- Problem-Solving
- Cost Estimation
- Team Leadership
Websites
References
Dylan Ogozelec
General Manager at Westside Motor Lounge
ogozelec@gmail.com
(678) 314-9115
Trip Sandifer
Brand Ambassador at Constellations
tripsandifer@gmail.com
(404) 901-7474
Kiara Tarber
Beverage Director of Tulum Kitchen and Bar
kiaratarber3@yahoo.com
(770) 864-3765
Timeline
Beverage Manager
Westside Motor Lounge
04.2022 - Current
Bar Manager
The Meeting Place at St. Johns
05.2017 - 01.2018
Bartender
The Painted Duck
01.2017 - Current
Sales Associate
pH Wine Merchant
05.2013 - 05.2014
Foreign Language
GEORGIA STATE
Foreign Language
GEORGIA SOUTHERN
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