Kelsey Killian
Lafayette,CA
Summary
Experienced Integrations and Systems Manager with a dynamic track record in effectively managing technology platforms and supporting IT systems in the restaurant and hospitality industries. Proficient in software development life cycle, project management methodologies, and cross-functional team leadership. Possesses a strong understanding of restaurant operations, industry-specific technology solutions, and a keen focus on enhancing the customer experience. Exceptional communication and interpersonal skills, adept at effectively liaising between technical and non-technical stakeholders.
Overview
15
15
years of professional experience
Work History
Customer Success Operations Manager & IT Strategy
BORNE LLC
01.2020 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Led team in development of digital advisory platform, enhancing accessibility and engagement for clients.
- Optimized operational efficiency by implementing CRM system tailored to advisory services.
- Pioneered client onboarding process that significantly reduced time to first investment.
- Developed strong relationships with clients through regular communication and excellent customer service.
IT Integration & Systems Director
VINE HOSPITALITY
04.2020 - 11.2025
- Provided technical leadership for system upgrades, migrations, and integrations, ensuring minimal downtime and seamless transitions.
- Spearheaded technology integration initiatives, enhancing overall system capabilities.
- Fostered a culture of innovation and continuous improvement within the IT department, driving teams to consistently exceed performance expectations.
- Established training programs to increase staff competency levels in critical systems, improving overall productivity levels within the organization.
- Initiated cost-saving measures by identifying areas of redundancy and inefficiency within IT operations.
- Evaluated emerging technologies for potential implementation, staying ahead of industry trends and maintaining a competitive advantage.
- Facilitated communication between IT teams and other departments to promote collaboration on projects with interdepartmental impact.
- Reduced operational expenses through effective vendor negotiation strategies and contract management practices.
- Oversaw the selection process for new hardware acquisitions, ensuring compatibility with existing
Conference Service Manager
KIMPTON HOTELS AND RESTAURANTS
03.2019 - 04.2020
- Develop comprehensive event plans, including timelines, schedules, and detailed run sheets
- Coordinate with various departments (e.g., catering, audio-visual, housekeeping, and front desk) to ensure all logistical aspects are covered
- Manage room block allocations, meeting space reservations, and other logistical details
- Utilize event management software and tools to streamline planning, communication, and reporting processes
- Ensure the proper integration and operation of audio-visual equipment and other technology required for events
- Stay informed about new technologies and trends in the hospitality and event management industry.
Operations Manager Multi-Unit
BACK OF THE HOUSE INC.
02.2016 - 09.2018
- Coordinate, schedule and advise a staff of over 100 team members and 5 managers for two separate properties
- Lead of human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and insurance information of in-house staff
- Payroll Management - Time edits, corrections and submission of payroll systems
- Budgeting, cost control, profit and loss
- Upheld high standards of overall business operations, team member engagement, goals, standard operation procedures and guest/client experiences
- Processed reimburses and expenses
- Prioritized and assess urgency of issues.
Restaurant Manager
RICH TABLE
08.2014 - 02.2016
- Managed all reservations and special information of clients
- Coordinate and execute any special projects or tasks
- Screened incoming calls emails and inquirers and confirmation calls
- Vendor information updates for accounting
- Overall organization of office filing systems
- Clearly and promptly communicated pertinent last-minute information for service
- Liaison with guest/clients' questions and the General Manager.
Events Manager
KIMPTON HOTELS AND RESTAURANTS
02.2011 - 07.2014
- Scheduling for all employees for banquets and private events
- Forwarded and filtered through all email correspondence for events
- Oversaw front of house personal to maintain adequate staffing and minimize overtime
- Coding and inputting of all invoices.
Education
AA - Database Design
College of Marin
05.2010
Computer Science
Sydney University (AUS)
05.2008
Liberal Arts
Sierra College
05.2006
Skills
- Proven experience in managing technology platforms and supporting restaurant IT systems
- Strong understanding of the software development life cycle and project management methodologies
- Excellent communication and interpersonal skills, capable of liaising between technical and non-technical stakeholders
- Leadership and collaboration skills with cross-functional teams
- Strong problem-solving abilities and attention to detail
- In-depth knowledge of restaurant operations and industry-specific technology solutions
- Exceptional focus on customer experience and success
- High energy level and creative approach to problem-solving
- Experience collaborating with various functions such as operations, vendors, kitchen staff, and marketing
- Ability to work independently and autonomously
- Business Analysis
References
- Greg Nasser, CEO, Borne LLC
- Obadiah Ostergard, CEO, Vine Hospitality
- Laura Levy, Prior Director of Communications, Vine Hospitality
- Alex Desquieron, Prior VP of Operations, Vine Hospitality
Timeline
IT Integration & Systems Director
VINE HOSPITALITY
04.2020 - 11.2025
Customer Success Operations Manager & IT Strategy
BORNE LLC
01.2020 - Current
Conference Service Manager
KIMPTON HOTELS AND RESTAURANTS
03.2019 - 04.2020
Operations Manager Multi-Unit
BACK OF THE HOUSE INC.
02.2016 - 09.2018
Restaurant Manager
RICH TABLE
08.2014 - 02.2016
Events Manager
KIMPTON HOTELS AND RESTAURANTS
02.2011 - 07.2014
AA - Database Design
College of Marin
Computer Science
Sydney University (AUS)
Liberal Arts
Sierra College
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