Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey King

Mesa

Summary

Dynamic Advanced Loan Specialist with a proven track record at Achieve, excelling in relationship building and regulatory compliance. Recognized for surpassing collection goals through effective negotiation and customized payment plans, while delivering exceptional customer assistance and financial counseling to enhance client satisfaction.

Overview

19
19
years of professional experience

Work History

Advanced Loan Specialist

Achieve
08.2023 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.

General Manager

TitleMax
04.2022 - 08.2023
  • Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Reduced loan processing time by implementing efficient workflow management systems.
  • Consistently met sales targets through proactive client outreach and relationship building efforts.
  • Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
  • Improved loan approval process efficiency by streamlining documentation and application procedures.
  • Collaborated with underwriting teams to ensure thorough evaluation of loan applications, resulting in fewer errors and faster approval times.
  • Posted payments and collections on regular basis.
  • Improved client satisfaction by promptly locating and recovering collateral assets.

Store Manager

Allied Cash Advance
04.2021 - 04.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.

Online Sales Representative

DriveTime
09.2018 - 04.2021
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
  • Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
  • Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
  • Acted as first point of contact and set appointments for prospective clients.
  • Called customers to coordinate schedules and set appointments.

General Manager

TitleMax
10.2014 - 09.2018
  • Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Reduced loan processing time by implementing efficient workflow management systems.
  • Consistently met sales targets through proactive client outreach and relationship building efforts.
  • Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
  • Improved loan approval process efficiency by streamlining documentation and application procedures.
  • Collaborated with underwriting teams to ensure thorough evaluation of loan applications, resulting in fewer errors and faster approval times.
  • Posted payments and collections on regular basis.
  • Improved client satisfaction by promptly locating and recovering collateral assets.

Prep Cook

Pita Jungle
10.2013 - 10.2014
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Followed orders from head chef to establish productive and timely preparation of meals.

Shift Manager

Kentucky Fried Chicken
06.2012 - 02.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Created and updated regular inventory reports and records.

Assistant Manager

Wendy's
05.2010 - 12.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Team Trainer

Kentucky Fried Chicken
05.2006 - 05.2010
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.

Education

No Degree - Health Sciences

South University
Atlanta, GA

Skills

  • Customer assistance
  • Telephone and email etiquette
  • Effective communication
  • Loan servicing
  • Payment scheduling
  • Portfolio management
  • Relationship building and management
  • Financial counseling
  • Terms negotiation
  • Regulatory compliance

Timeline

Advanced Loan Specialist

Achieve
08.2023 - Current

General Manager

TitleMax
04.2022 - 08.2023

Store Manager

Allied Cash Advance
04.2021 - 04.2022

Online Sales Representative

DriveTime
09.2018 - 04.2021

General Manager

TitleMax
10.2014 - 09.2018

Prep Cook

Pita Jungle
10.2013 - 10.2014

Shift Manager

Kentucky Fried Chicken
06.2012 - 02.2014

Assistant Manager

Wendy's
05.2010 - 12.2011

Team Trainer

Kentucky Fried Chicken
05.2006 - 05.2010

No Degree - Health Sciences

South University

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