Kelsey King
Piqua
Summary
Assistant Manager at Speedway with proven expertise in driving sales growth and enhancing customer satisfaction. Skilled in team leadership and effective merchandising strategies, I successfully improved store performance and fostered a positive work environment. Adept at money handling and problem-solving, I consistently ensured operational excellence and a superior shopping experience.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Speedway
09.2021 - Current
- Assisted in managing daily operations to ensure efficient store performance.
- Coordinated staff schedules to optimize coverage during peak hours.
- Supported inventory management processes, ensuring stock levels met demand.
- Trained new staff on company policies and customer service standards.
- Implemented promotional displays, enhancing product visibility and sales potential.
- Analyzed sales data to identify trends and inform restocking decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
STNA
Piqua Manor
03.2018 - 01.2019
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documented vital signs accurately.
- Maintained cleanliness and safety of resident environments, adhering to infection control protocols.
- Supported residents with personal hygiene tasks, promoting independence and well-being.
Education
High School Diploma -
Fairlawn School
Sidney, OH05.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Workload management
- Retail operations
- Retail operations management
- Sales growth
- Multitasking and organization
Timeline
Assistant Manager
Speedway
09.2021 - Current
STNA
Piqua Manor
03.2018 - 01.2019
High School Diploma -
Fairlawn School