Kelsey Kivi
Marquette,Mi
Summary
Highly motivated and results-driven worker with over 5 years of experience in the restaurant industry. A proven track record of dependability and efficiency. Adept at customer service and time management, with a strong background as a waitress. Demonstrated the ability to work well under pressure, leading to customer satisfaction. Exceptional communication and interpersonal skills, with a talent for working well with others and entertaining customers. Committed to continuous improvement and staying current with company trends and best practices.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Diligent [Waitress] with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
6
6
years of professional experience
Work History
Waitress
The Up North Lodge
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Helped out behind the bar when needed
Waitress
Big Boy
05.2019 - 07.2024
- Served drinks and food to tables, delivering a high level of customer service
- Swept and mopped the floors, maintaining cleanliness and safety
- Led the server team, coordinating tasks and ensuring smooth service operations
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Manager/Business Owner
Wildcat Wash and Detail
01.2024 - 05.2024
- Company Overview: Detailing business ran through Northern Michigan University as part of an Entrepreneurship course
- Customer Service/Website design
- I booked customers through our website, which I built
- Interior detailing of cars
- Money management
- Detailing business ran through Northern Michigan University as part of an Entrepreneurship course
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Lot Attendant
Meijer
05.2020 - 07.2020
- Collected carts from the parking lot and brought them back inside, ensuring availability for customers
- Sanitized carts thoroughly for customer use, promoting health and safety
- Maintained lot cleanliness by removing debris and organizing carts, creating a tidy and welcoming environment
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
Education
Bachelor of Science - Entrepreneurship
Northern Michigan University
Marquette, Michigan12-2027
High School Diploma -
Marquette Senior High School
Marquette, MI05.2022
Skills
- Time Management
- Customer Service
- People Person
- Efficiency
- Dependable
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- Service prioritization
- Accurate money handling
- Memory retention
Accomplishments
- Supervised team of [7] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Limited Working
Timeline
Waitress
The Up North Lodge
07.2024 - Current
Manager/Business Owner
Wildcat Wash and Detail
01.2024 - 05.2024
Lot Attendant
Meijer
05.2020 - 07.2020
Waitress
Big Boy
05.2019 - 07.2024
Bachelor of Science - Entrepreneurship
Northern Michigan University
High School Diploma -
Marquette Senior High School
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