KELSEY KLAUS
Morton,IL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
14
14
years of professional experience
Work History
Owner
The AntiqueHer
06.2021 - Current
- Created and managed a vintage and antique store online across several platforms
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers
- Increased gross sales year over year to 100K by the third year in business
- Grew and managed multiple social media platforms to increase sales
Account Manager
Process Displays
03.2015 - 06.2021
- Production management for print, packaging, and fixture sales between Process Displays and Apple
- Manage multiple teams through product launch including design, sourcing, engineering, production, and packaging
- Manage a team of direct reports through multiple projects at one time in a fast-paced environment
- Manage all prototype, QC, and technical reviews with the client
- Meet and exceed deadlines while adhering to Apple's exquisite standards in all facets of our work
- Manage all vendor relations, invoicing activities, and purchase orders for the account to ensure profitability
- Reports to CEO and the owner of the company and reports financials and growth plans regularly
Store Manager
Ann Inc
05.2014 - 03.2015
- Managed a large team effectively to exceed metric goals for conversion, credit, and return on visit while in role
- Increased team unity, productivity, retention, and motivation within the sales team to increase sales
- Analyzed data, market conditions, and customer trends to merchandise the store to increase sell through
Merchandise Manager
Saks 5th Avenue Off 5th
03.2012 - 05.2014
- Created all visual displays and planograms to be aesthetically pleasing and drive sales
- Managed the hiring and recruiting of multiple teams including inventory, merchandising, and customer service
- Managed an 8 million dollar a year store to achieve sales growth each year I was in role
Executive Team Lead
Target
06.2010 - 03.2012
- Directly managed all soft line areas of the 58 million dollar a year store
- Managed all visuals for soft lines as well as daily monitoring of the store metrics and analyzed performance
- Managed a team of 28 direct reports to achieve their goals through coaching and team support.
Education
BA - Business Administration and Apparel Merchandising
Dominican University
River Forest, IL05.2011
Skills
- Account Management
- Relationship Building
- Problem-Solving
- Customer Service
- Verbal and Written Communication
- Project Management
- Advanced knowledge of Excel and Microsoft Suite
- Concur and Workday system experience
- Working knowledge of Adobe Creative Suite
Timeline
Owner
The AntiqueHer
06.2021 - Current
Account Manager
Process Displays
03.2015 - 06.2021
Store Manager
Ann Inc
05.2014 - 03.2015
Merchandise Manager
Saks 5th Avenue Off 5th
03.2012 - 05.2014
Executive Team Lead
Target
06.2010 - 03.2012
BA - Business Administration and Apparel Merchandising
Dominican University
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