KELSEY KOENIG
Tempe,AZ
Summary
Dedicated professional with demonstrated strengths in customer service, management, and leadership. Seeking opportunity to expand skills and contribute to company success being extremely hardworking, ethical and detail-oriented. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Beverage Cart Server
Grass Clippings Rolling Hills
Tempe, AZ
11.2023 - Current
- Provided friendly customer service to ensure positive guest experience.
- Monitored inventory levels and communicated needs to management team.
- Trained new employees on beverage cart operations and procedures.
- Implemented safe working policies and food handling while maintaining impeccable service.
- Adhered to all health and safety regulations in accordance with company policies.
Intern
Girl About Town
Scottsdale, AZ
01.2024 - 05.2024
- Developed content for various social media platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn, and Snapchat.
- Created promotional materials including fliers, posters, emails. to advertise upcoming events.
- Provided support during the duration of the event by setting up tables and chairs, decorations, audio-visual equipment.
- Monitored social media platforms used by clients to engage their target audience.
- Researched current trends in the industry to develop creative ideas for different types of events.
- Assisted senior staff members in developing marketing strategies designed specifically for each individual client's requirements.
- Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
Assistant Manager
The Bodhi
Tempe, AZ
09.2022 - 11.2023
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks.
Food Server
The Spaghetti Factory
Newport Beach, California
10.2020 - 06.2021
- Helped customers choose menu items with advice, answers to questions and assistance with dietary concerns
- Delivered food quickly to meet guest expectations
- Maintained clean, sanitized and well-stocked work areas with consistent attention to upkeep.
Hostess
The Spaghetti Factory
Newport Beach, California
10.2020 - 06.2021
- Monitored dining area to track seating availability, service and occupancy
- Used table management system to serve customers and coordinate guest movements
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
Waitress
The Pizza D'Oro
Huntington Beach, California
05.2019 - 11.2019
- Worked in fast-paced environment, handled multiple priorities and learned new procedures
- Addressed issues promptly, relaying complaints directly to management
- Set and bussed tables while maintaining sanitation standards.
Summer Camp Staff Member
SCATS Gymnastics
Huntington Beach, California
06.2017 - 09.2017
- Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety
- Kept participants safe with thorough instruction and ongoing monitoring of activities
- Managed safety by enforcing rules and regulations of recreational facilities.
Education
Bachelor of Science (B.S.) - Communication in Business -
Arizona State University
05.2025
Skills
- Operations management
- Customer service and satisfaction
- Sales strategies
- Positive and professional
- Strong communication
- Hospitality and accommodation
- Task prioritization
Timeline
Intern
Girl About Town
01.2024 - 05.2024
Beverage Cart Server
Grass Clippings Rolling Hills
11.2023 - Current
Assistant Manager
The Bodhi
09.2022 - 11.2023
Food Server
The Spaghetti Factory
10.2020 - 06.2021
Hostess
The Spaghetti Factory
10.2020 - 06.2021
Waitress
The Pizza D'Oro
05.2019 - 11.2019
Summer Camp Staff Member
SCATS Gymnastics
06.2017 - 09.2017
Bachelor of Science (B.S.) - Communication in Business -
Arizona State University
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