Kelsey Koester

• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
• Educated patients about surgeries and provided treatment plan documentation.
• Improved patient outcomes by assisting surgeons during complex procedures as a Certified Surgical First Assistant.
• Verified insurance coverage and obtained pre-authorizations.
• Assisted with medical coding and billing tasks.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
• Enhanced clinic reputation by consistently delivering high-quality dermatological care and exceptional customer service.
• Assisted with medical coding and billing tasks.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Assisted in various types of surgeries tailoring assistance based on specific case requirements.

• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
• Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
• Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.

(Please note clinic closed in December 2019.)

• Obtained client medical history, medication information, symptoms, and allergies.
• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Developed strong relationships with patients by providing compassionate care, fostering trust, and promoting a positive atmosphere during their surgical experience.
• Contributed to a collaborative healthcare team, providing assistance to nurses, physicians, and other staff as needed.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.