Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Konkle

Woodinville,WA

Summary

High-energy client-centric service professional with proven success in running 1.2 to 3.5 million dollar accounts in marketing campaigns with a skilled team. Highly organized, responsive, and well versed in managing client expectations and fostering loyalty. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

Overview

8
8
years of professional experience

Work History

Senior Account Manager

Zacks Enterprises (Zagwear Inc)
01.2023 - 09.2023
  • Created budget and margin reports for the Senior Vice President
  • Ran client websites for industry distributors with monthly revamps and new business development
  • Responsible for 1.2 Million dollar book of business for quoting and ordering
  • Maintained existing clientele as well as brought in new business through prospecting and existing relationships
  • Coordinates with operations staff to resolve service problems and boost client satisfaction.

Senior Coordinator

BDA Inc
06.2021 - 01.2023
  • Oversee creation of events for major sports teams at their facilities such as NFL, MLB & NHL Teams
  • Conducted business analysis including preparation of reports for budgets and sales
  • Obtains and reviews price quotes for team giveaways for multi-million dollar projects
  • Oversee team of 5 to create presentations for teams
  • Developed long lasting and positive relationships with clients
  • Attended client meetings daily via zoom with 40% travel to teams
  • Coordinates with operations staff to resolve service problems and boost client satisfaction.

Customer Service Coordinator

BDA Inc
04.2017 - 06.2021
  • Manages day to day account specifics for a 3-million-dollar book of business in the sports arena
  • Worked with NFL, NHL, MLS and MLB teams to create creative giveaways using budgets and margins to drive revenue
  • Led team building events promoting overall positive office moral
  • PPAI Certified Advertising Specialist
  • Trained and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Describes and explains details about product options to inform clients and guide purchasing decisions
  • Create informative decks with product knowledge and create mockups for clients
  • Worked to improve company margin within sales goals to meet sales goals and go above beyond our set budget
  • Maintains accurate record-keeping with proactive attention to client information updates
  • Coordinates with operations staff to resolve service problems and boost client satisfaction
  • Helps clients and team members every day by approaching opportunities with a positive attitude and focus on customer satisfaction.

Customer Service Representative

ChemPoint
06.2015 - 10.2016
  • Provided primary customer support to internal and external customers
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - English -

Northwest University
Kirkland, WA

Skills

  • Client Service
  • Business Development
  • New Product Information
  • Quality Management
  • Client Needs Assessment
  • Relationship Development
  • Social Media Marketing
  • Marketing Event Planning

Timeline

Senior Account Manager

Zacks Enterprises (Zagwear Inc)
01.2023 - 09.2023

Senior Coordinator

BDA Inc
06.2021 - 01.2023

Customer Service Coordinator

BDA Inc
04.2017 - 06.2021

Customer Service Representative

ChemPoint
06.2015 - 10.2016

Bachelor of Arts - English -

Northwest University

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Kelsey Konkle