Kelsey Kopler
Tulsa,OK
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
7
7
years of professional experience
Work History
Maintenance Technician
Wilhoit Properties, Inc.
Tulsa, Oklahoma
01.2024 - Current
- Performing routine inspections: Regularly checking common areas, apartments, and building systems for potential problems like water damage, safety hazards, or signs of wear and tear.
- Maintaining inventory: Keeping track of spare parts and supplies needed for repairs.
- Addressing resident concerns and promptly fixing issues like leaky faucets, broken appliances, malfunctioning electrical outlets, or damaged fixtures.
- Documentation and reporting: Keeping detailed records of maintenance activities, repairs completed, and any outstanding issues.
Assistant Store Manager
Russell Cellular Verizon Wireless
Ponca City, Oklahoma
01.2021 - 10.2023
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Quality Assurance Technician
Head Country
Ponca City, Oklahoma
03.2020 - 01.2021
- Developed Quality Audits to identify and track defects in products prior to mass production.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
- Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
Retail Sales Associate
Goodwill Industries Store & Donation Center
Broken Arrow, Oklahoma
09.2017 - 03.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Education
High School Diploma -
Charles Page High School
Sand Springs05-2016
Skills
- Equipment maintenance
- Electrical troubleshooting
- HVAC systems
- Plumbing repairs
- Inventory management
- Customer relationship management
- Quality assurance
- Building inspections
- Problem solving
- OSHA
- Upselling techniques
- POS system operations
- Customer service
- Quality audits
- Inspection procedures
- Material verification
- Attention to detail
- Operational reporting
- Budgeting and finance
Timeline
Maintenance Technician
Wilhoit Properties, Inc.
01.2024 - Current
Assistant Store Manager
Russell Cellular Verizon Wireless
01.2021 - 10.2023
Quality Assurance Technician
Head Country
03.2020 - 01.2021
Retail Sales Associate
Goodwill Industries Store & Donation Center
09.2017 - 03.2020
High School Diploma -
Charles Page High School