Kelsey Kraft

· Brainstorm, create, and recommend efficiencies and enhancements to system limitations for our most executive clients.

· Create process efficiencies based on performance guarantees.

· Prioritize workload effectively while maintaining top quality and intense attention to detail.

· Create and execute high volume projects and provide accurate and deliverable timelines to internal teams and leadership.

· Collaborate with internal teams to deliver effective and accepted solutions to executive client concerns, questions, and complex plan builds.

· Demonstrate solid and comprehensive system knowledge to communicate system functionality strategically to multiple levels of internal teams.

● Team resource and subject matter expert for questions and plan differences, while maintaining daily work, special processes, advanced plan and system knowledge, and one point customization quality and efficiency.

● Assigned tasks and arranged team member assignments based on workload.

● Project leader responsible for creating, managing, and organizing projects, from small impact to over $1.2 million, following up on deadlines and progress.

● Communicated changes, questioned processes, worked with all levels of management and facilitate meetings with other departments to create solutions to company wide constraints and processes with employer and participant experience top of mind.

● Created internal system release team, and managed all team pain point and fix requests.

● Provided updates and education to team for internal system releases and new processes.

● Analyzed processes created to determine efficiency, effectiveness, and overall impact on both clients and internal teams.

● Created, updated, and maintained participant and employer data, with regards to demographics, plans, balances, closings and customizations.

● Served as a member of the company Culture Committee responsible for brainstorming, planning, organizing, managing and leading company wide events.

● Trained team members on a wide variety of daily tasks with understanding, patience and flexibility.

● Intracompany communication, written and verbal, to provide excellent internal customer service.

● ­Used excellent open communication skills with carriers, team members, and superiors to effectively edit and process claims in a timely manner within compliance of government set guidelines.

● Demonstrated extensive time management and organizational skills, managing daily work, as well as additional deadline driven projects and tasks.

● Maintained and updated patient accounts with changes to coverage and demographics across two service areas with their own procedures and guidelines.

● Demonstrated high attention to detail when evaluating, reviewing, auditing and correcting insurance coverage, claims, and payment remittances.

● Educated both team and external clients on IRS regulation updates while participating in discussions with internal teams about how develop processes to accommodate the changes, providing follow up to the team.

● Delegated tasks to team members to further their growth and development within the company and their role, while monitoring quality, accuracy of information, and timeliness of responses.

● Provided performance feedback to team members, identifying needs to assist and grow their skills and career paths.

● Interviewed, evaluated, and hired applicants, discussing any possible salary offers with leadership.

● Worked toward company and team goals, with all levels of management, to streamline and develop processes between two departments.

● Maintained extensive advanced knowledge of both FSA and COBRA Regulations.

● Demonstrated effective verbal and written communication skills while working with both internal employees as well as external clients, educating on benefits, regulations, and any changes to IRS or compliance guidelines.

● Maintained a strong understanding of Medical FSA, Limited Medical FSA, Dependent Care FSA, HRA, HSA Commuter, PRA, IPA, COBRA plans, COBRA plan structures and codes.

● Used effective organizational and time management skills to create and meet deadlines with respect to client renewals as well as team and company deliverables.

● Lead and participated in focus groups for year end pain points and possible fix requests.

● Participated in internal system release testing, following up with feedback and solutions.

● ­Renewed company client’s COBRA and FSA benefit plans while organizing day­ to ­day tasks between renewal responsibilities, client contact, training and completing team goals.

● Trained new employees on procedures, processes, etiquette and computer programs needed for their specific role.