Kelsey Kriksciun

Health Unit Coordinator

Lawrence And Memorial Hospital

09.2006 - Current

Coordinated patient admissions, discharges, and transfers to ensure seamless operational flow.
Managed electronic health records, ensuring accuracy and compliance with hospital protocols.
Scheduled appointments and maintained calendars for medical staff, optimizing time management.
Managed patient registration and verification processes to ensure accuracy and compliance.
Supported medical team by preparing necessary documentation and materials for patient care.
Monitored inventory levels of medical supplies, initiating orders to prevent shortages.
Trained new staff on administrative procedures and hospital policies to ensure consistency.
Implemented process improvements that enhanced efficiency in unit operations and patient care experiences.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Assembled and maintained patient medical records and other documents related to patient care.
Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Streamlined administrative processes by implementing new organization systems for physical and digital documents.
Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
Contributed to patient education by preparing and distributing informational materials, empowering patients in their own care.