Kelsey Lakins
Nappanee,IN
Summary
Dependable and hardworking customer service professional with experience in retail, manufacturing, food service, and household management. Cross-trained in multiple departments at Martins Super Market, including cashiering, self-checkout, fuel station operations, and Grocery To Go. Recognized for strong customer service, adaptability, initiative, and the ability to thrive in fast-paced environments. Known for stepping up to support coworkers and leadership, handling multiple responsibilities at once, and maintaining a strong work ethic under pressure. Seeking opportunities with greater responsibility, growth potential, and hands-on work.
Overview
15
15
years of professional experience
Work History
Youth Development Professional
Boys and Girls Club of America
Nappanee, Indiana
08.2026 - Current
- Developed strong relationships with children, understanding their individual personalities and needs to support their growth.
- Managed behavior and reinforced rules and expectations to promote positive interactions among children.
- Ensured children's safety by actively supervising their interactions and play. while monitoring their activities and interactions.
- Supervised elementary-aged children in dynamic after-school program, ensuring a safe and engaging environment.
Customer Service Associate
Martin’s Super Market
Nappanee, USA
06.2024 - Current
- Delivered excellent customer service while managing high-volume transactions and addressing customer concerns
- Developed skills across cashiering, self-checkout, fuel station duties, and Grocery To Go.
- Supported evening operations by assisting coworkers and resolving issues to enhance workflow
- Oversaw multiple duties within dynamic retail environments to maintain productivity.
Stay-at-Home Parent
Self-Employed- Household Manager
Nappanee, Indiana
08.2012 - 06.2024
- Managed household finances, budgets, schedules, and daily operations to ensure smooth family functioning
- Coordinated school activities, appointments, sports schedules, and childcare responsibilities to support family engagement and well-being
- Cultivated strong multitasking, organization, time management, and problem-solving skills through daily challenges
Production Associate
NiSCO
Indiana, USA
04.2012 - 08.2012
- Manufactured automotive weather stripping components for Toyota RAV4 to ensure quality and efficiency in production
- Exceeded production targets consistently during 12-hour shifts in high-pressure environment
- Operated machinery to assemble products efficiently and accurately.
- Followed safety protocols to maintain a safe working environment.
- Collaborated with team members to meet production deadlines consistently.
Server
Texas Roadhouse
08.2011 - 02.2012
- Provided exceptional customer service in high-volume restaurant
- Provided excellent customer service in a fast-paced dining environment.
- Coordinated service for multiple tables with speed and accuracy
- Managed guest orders efficiently using restaurant POS systems.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
Bremen High School
Bremen, INSkills
- Child Supervision
- Customer Service
- Problem Solving
- Multitasking
- Time Management
- Scheduling
- Budgeting
- Adaptability
- Teamwork
- Fast-Paced Work Environments
- Leadership Support
- Cash Handling
Timeline
Youth Development Professional
Boys and Girls Club of America
08.2026 - Current
Customer Service Associate
Martin’s Super Market
06.2024 - Current
Stay-at-Home Parent
Self-Employed- Household Manager
08.2012 - 06.2024
Production Associate
NiSCO
04.2012 - 08.2012
Server
Texas Roadhouse
08.2011 - 02.2012
Bremen High School