Kelsey Lambert
Bolivar,TN
Summary
Compassionate Certified Nursing Assistant skilled in direct patient care, HIPAA compliance, and geriatrics. Committed to enhancing patient wellbeing through personalized care plans and fostering supportive environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Nursing Assistant
NHC Nursing Home
Somerville, TN
09.2018 - Current
- Provided compassionate patient care, assisting with daily living activities and fostering a supportive environment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical responses.
- Assisted in developing personalized care plans, collaborating with healthcare team members for optimal patient outcomes.
- Implemented infection control protocols, contributing to a safe and hygienic facility for residents.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Lead Sales Key Holder
Dollar General
Bolivar, TN
01.2017 - 09.2018
- Supervised daily operations, ensuring compliance with store policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Led team meetings to discuss performance goals and share best practices for sales improvement.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience.
- Collaborated with management on strategic initiatives to enhance operational efficiency and profitability.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Compassionate
- Companionship and emotional support
- End-of-life care
- Healthcare ethics
- Geriatric care
- Valid [state] driver's license
- Electronic charting
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
NHC Nursing Home
09.2018 - Current
Lead Sales Key Holder
Dollar General
01.2017 - 09.2018