Kelsey Lane

Dunkin' Donuts

06.2020 - Current

Improved customer satisfaction by providing friendly and efficient service at the register.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Contributed to increased sales by upselling menu items and promoting special offers.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Promoted a positive work environment through effective communication and teamwork among staff members.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Became familiar with products to answer questions and make suggestions.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Brewed coffee and tea and changed out drink station syrups.