Hi, I’m
Kelsey Larson
Dallas,Texas
Summary
Results-driven QA specialist with over 4 years of experience enhancing product quality, user experience, and data integrity across more than 200 testing cycles. Expertise in translating complex user behavior into actionable insights, validating AI-driven features, and ensuring system reliability through rigorous testing and research methodologies. Proven ability to collaborate effectively with cross-functional teams, analyze patterns, and optimize workflows to foster scalable, human-centered technology solutions. A unique hybrid background in quality assurance, user research, and operational analytics provides a strong foundation for success in fast-paced tech and AI environments.
Overview
9
years of professional experience
1
Certificate
Work History
FreelanceRemote
QA Tester & UX Researcher
01.2022 - Current
Job overview
- Executed 200+ testing cycles across various application types and industries, consistently recognized as a top-tier tester based on quality metrics.
- Collaborate with distributed development teams via Slack and project management tools to ensure quality standards and communicate critical issues
- Contribute to market research studies and usability surveys, providing data insights that inform product improvements
- Evaluated function, performance, and design compliance of every product against design standards and customer needs.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Harbor GroupLewisville, TX
Assistant Property Manager
03.2023 - 06.2024
Job overview
- Managed annual budgets exceeding $500K and tracked expenses to support accurate financial forecasting
- Led team of 3-5 staff members while maintaining high performance standards
- Analyzed retention and conversion data, implementing process improvements that resulted in 94% resident retention rate
- Trained team members on standardized data entry and reporting procedures to ensure data integrity across systems
- Tracked performance metrics to identify operational gaps and improvement opportunities, resulting in enhanced team efficiency
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
Churchill ResidentialFort Worth, USA
Community Manager
10.2020 - 02.2023
Job overview
- Improved occupancy rate from 87% to 94% within two months by analyzing CRM data and refining targeted outreach strategies
- Maintained accurate data across multiple systems while managing 330+ client accounts
- Generated leasing activity reports to inform strategic decision-making and identify market trends
- Implemented quality control processes that reduced application processing time by 30%
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
Integrated Property ManagementRoanoke, TX
Leasing Manager
02.2019 - 07.2020
Job overview
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Managed daily and weekly marketing and leasing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Planned special events such as lotteries, dedications and project tours.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
Clear Property ManagementGrand Prairie, TX
Leasing Manager
08.2017 - 02.2019
Job overview
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected, completed, and processed lease applications.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Established key relationships with potential leasers and renters.
- Created, coordinated, and engaged in marketing campaigns.
Education
Champions Real Estate SchoolFort Worth, TX
TREC License from Real Estate
09-2014
Birdville High SchoolNorth Richland Hills, TX
High School Diploma
01-2009
Skills
- Test case development
- Manual & Functional Testing
- Exploratory & Usability Testing
- Regression & Cross‑Browser Testing
- Cross‑Platform & Mobile App Testing
- User Acceptance Testing
- Attention to Detail
- Tenant relations
- Database management
- Skilled multi-tasker
- Financial budgeting and reporting
- Remote testing
- Agile Methodology
- Performance Testing
- Data Validation
- Data Labeling
- Performance optimization strategies
Accomplishments
- Successfully completed 200+ testing cycles across diverse application types and industries with 95%+ approval rating.
- Consistently ranked as top-tier tester on multiple crowdtesting platforms based on quality, thoroughness, and timeliness metrics.
- Demonstrated expertise in identifying critical bugs that directly improved product stability, user satisfaction, and development efficiency.
- Proven ability to work independently while managing multiple concurrent projects across different platforms and technologies.
Certification
- Fair Housing Certification, 2017
- TREC License - Champions Real Estate School, 2014
Timeline
Assistant Property Manager
Harbor Group
03.2023 - 06.2024
QA Tester & UX Researcher
Freelance
01.2022 - Current
Community Manager
Churchill Residential
10.2020 - 02.2023
Leasing Manager
Integrated Property Management
02.2019 - 07.2020
Leasing Manager
Clear Property Management
08.2017 - 02.2019
Birdville High School
High School Diploma
Champions Real Estate School
TREC License from Real Estate
Tools And Platforms
- JIRA
- Slack
- Utest
- UserCrowd
- Clickworker
- Userlytics
- TestBirds
- User Interviews
- Screen Recording Software
- Bug Tracking Systems
- Survey Platforms (Qualtrics, SurveyMonkey)