Kelsey L. Davis
Operations Manager
Louisville,KY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Histopathology Manager
Zoetis Reference Laboratories
04.2019 - Current
- Spearheaded the development of sophisticated capacity models to monitor instrumentation and personnel capacity, ensuring seamless workflow continuity and achievement of turnaround time goals and maintenance of rigorous quality standards
- Provided mentorship and coaching to emerging leaders within the team, fostering their professional growth and development
- Facilitated collaborative efforts with cross-functional teams to analyze data comprehensively, identifying areas for optimization and driving streamlined processes to enhance efficiency
- Nurtured a culture of accountability and continuous improvement, empowering team members to proactively address challenges and uphold operational excellence across departments
- Accountable for the culture, operations, and success of Zoetis Reference Laboratories
- This includes Lab Operations, Compliance, Procurement, Business Development, HR, and Quality
- Leadership of over 20 colleagues responsible for processing ~6500/monthly specimens or almost 80,000 samples annually for various general practitioners and veterinary specialty hospitals
- Responsible for Environmental Health and Safety to maintain compliance and a safe work environment for all Colleagues
- Prepare and present detailed reports on laboratory performance, including data analysis, process improvements, and safety audits
- Colleague development and performance coaching by promoting IDPs and weekly 1:1s
- Responsible for the development of implementing standard operating procedures and protocols for the laboratory
- Developed operational workflows to improve quality by eliminating the loss of samples and increasing visibility during processes
- Responsible for procurement of lab supplies needed for laboratory operations as well as inventory control to minimize operational disruption
- Improved turnaround times for all test types from 30 days to 24-48 hours by decreasing turnover rates, implementing new workflows, and scheduling systems
- Reduced laboratory operational costs by 35% and waste costs by 18% through process optimization and vendor negotiation
- Played a pivotal role in developing safety protocols to meet OSHA standards throughout the laboratory
Hospital Manager
Hopewell Animal Hospital
03.2016 - 05.2019
- Oversaw daily operations of the veterinary hospital, ensuring efficient workflow and high-quality patient care
- Led a diverse team of veterinary professionals, fostering a collaborative environment and promoting staff development through training and mentorship
- Developed and managed budgets, ensuring financial health of the hospital while identifying cost-saving opportunities
- Cultivated strong relationships with clients, addressing concerns and ensuring excellent customer service to enhance client satisfaction and retention
- Ensured adherence to veterinary medical standards, health regulations, and safety protocols
- Managed inventory levels of medical supplies and equipment, implementing systems to track usage and optimize ordering processes
- Developed and executed marketing strategies to promote services and increase client base, including an online presence
- Oversaw patient records and data management systems, ensuring accuracy and confidentiality in compliance with legal standards
- Effectively handled emergency situations and conflict resolution, maintaining calm and professional under pressure
- Analyzed key performance indicators to assess hospital efficiency, identify areas for improvement and implement strategies for growth
Exotic Veterinary Technician
Companion Animal Hospital
01.2015 - 03.2016
- Provided specialized care for a diverse range of exotic species, including reptiles, birds, and small mammals, ensuring their health and well-being
- Assisted veterinarians in performing medical procedures such as examinations, vaccinations, and anesthesia for domestic and exotic pets
- Educated pet owners on proper husbandry, nutrition, and health care practices specific to exotic pets, fostering responsible ownership
- Responded to medical emergencies with composure, providing immediate care and support during critical situations
- Conducted laboratory tests, including blood draws, fecal examinations, radiographs, microscopy, and assisted in the interpretation of diagnostic results
- Implemented and monitored preventative health programs, including routine wellness checks and vaccination schedules
- Maintained accurate medical records and documentation for exotic patients ensuring compliance with veterinary standards and regulations
- Observed and reported behavioral changes in exotic animals, contributing to diagnosis and treatment plans
- Worked closely with veterinarians and staff in a fast-paced environment, promoting effective communication and teamwork
Education
Bachelor's - Organizational Leadership and Learning
University of Louisville
Skills
Strategic planning
Performance management
Lab equipment maintenance
Staff development
Laboratory management
Environmental monitoring
Standard operating procedures
Financial management
Data management
Project management
Policy implementation
Hazardous waste management
Certification
Yellow Belt Lean Six Sigma Certification
Timeline
Histopathology Manager
Zoetis Reference Laboratories
04.2019 - Current
Hospital Manager
Hopewell Animal Hospital
03.2016 - 05.2019
Exotic Veterinary Technician
Companion Animal Hospital
01.2015 - 03.2016
Bachelor's - Organizational Leadership and Learning
University of Louisville
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