Kelsey Lea
Houston,TX
Summary
Dedicated Administrative Professional with over 5 years of experience providing high-quality support to diverse clients and departments. Proven ability to enhance customer satisfaction through effective communication and rapport-building skills. Recognized for a positive attitude and strong teamwork, contributing significantly to organizational success. Passionate about fostering partnerships and driving business growth through exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Client Services Specialist
Willis Towers Watson
08.2020 - Current
- Managed Health Reimbursement Arrangement (HRA) requests and inquiries, ensuring strict adherence to confidentiality agreements and HIPAA regulations.
- Filled out and processed various client applications, streamlining administrative procedures, and improving accuracy.
- Reviewed and monitored client accounts to ensure the timely receipt of yearly contributions, and executed secure financial transactions.
- Demonstrated proficiency in multitasking across multiple screens and applications in a fast-paced environment.
- Established rapport with external partners to facilitate efficient information gathering and client servicing.
- Utilized problem-solving skills to resolve account discrepancies and assist clients with website navigation, enhancing overall customer satisfaction and retention.
- Participated in regular meetings with management team to discuss strategies for improving client satisfaction levels.
- Documented detailed notes regarding each interaction with customers for future reference.
House Manager
Private Household
07.2013 - 08.2020
- Strategically coordinated a household of four people by establishing schedules, implementing structure, and maintaining important appointments.
- Generated precise financial budgets and forecasts to ensure the household operated within revenue.
- Demonstrated the ability to multitask efficiently and effectively on a daily basis, while maintaining an orderly and safe environment.
- Directed the operation and organization of the kitchen, and all food-related activities.
- Utilized critical thinking and problem-solving skills to resolve conflict within the household.
Cashier/Photo Technician
Walgreens
03.2013 - 07.2013
- Processed customer transactions of goods and services while providing superior customer service.
- Accurately processed photographic orders, and coordinated orders for printing.
- Maintained cleanliness and organization of stockroom and production floor.
- Conducted minor repairs on photo equipment to prevent loss of revenue and delayed operations.
Guest Services Agent
La Quinta Inn & Suites
12.2012 - 02.2013
- Displayed excellent customer service by promptly executing guest arrivals and departures and ensuring guests are pleased throughout their stay.
- Collaborated with housekeeping, maintenance, hotel management, and other hotel staff to maintain hotel operations.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
Education
High School Diploma -
Kilgore High School
Kilgore, TX05.2010
Some College (No Degree) -
Lonestar College
Houston, TXSome College (No Degree) -
Kilgore College
Kilgore, TXSkills
- Written and verbal communication
- Customer service
- Project Management
- Prioritization and organization
- Account Management
- Critical thinking
- Problem Solving Skills
- Time management
- Call center experience
Timeline
Client Services Specialist
Willis Towers Watson
08.2020 - Current
House Manager
Private Household
07.2013 - 08.2020
Cashier/Photo Technician
Walgreens
03.2013 - 07.2013
Guest Services Agent
La Quinta Inn & Suites
12.2012 - 02.2013
High School Diploma -
Kilgore High School
Some College (No Degree) -
Lonestar College
Some College (No Degree) -
Kilgore College
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